IT Support Specialist
2 weeks ago
We are seeking a highly skilled and motivated IT Support Technician to join our team at VieMed. As an IT Support Technician, you will be responsible for providing technical support and assistance to our employees and customers.
Key Responsibilities- Review and resolve open trouble tickets, gathering additional information as needed.
- Research and solve unfamiliar technical issues, documenting solutions to be added to our knowledge base.
- Install and configure end-user hardware and PC software.
- Set up and onboard new users in Azure AD/Microsoft 365.
- Stay current with knowledge of related technologies, designs, methods, and trends.
- Participate in on-call schedules and provide after-hours support as needed.
- Perform other responsibilities and projects as assigned.
- High school diploma or equivalent.
- Foundation in software, hardware, and network processes and support.
- Experience supporting various operating systems, including Windows 10, 11, and Mac OS.
- Outstanding interpersonal skills with a focus on helping others.
- Computer skills, including diagnosing and fixing computer hardware and driver-related problems.
- Entry-level IT certifications or equivalent experience preferred.
- Access to Protected Health Information (PHI) for document and report preparation.
This position will be based in an office environment and may require field-based work. You will be expected to work during normal business hours, Monday through Friday, 8:00 a.m. - 5:00 p.m.
Please note that this job description is not designed to cover all activities, duties, or responsibilities required of the employee for this job. Duties and responsibilities may change at any time with or without notice.
VieMed is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
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