Account Manager
2 days ago
At TicketManager, we're passionate about helping companies make the most of their live event experiences. As an Account Manager, you'll play a critical role in ensuring our partners receive maximum value from their TicketManager investment.
Key Responsibilities:
- Support our Revenue team on assigned Enterprise and SMB accounts to promote high levels of customer engagement, satisfaction, and product renewal
- Analysis of customer engagement and proactive outreach to increase product usage and adoption, reduce ticket waste, and improve customer experience
- Learn and develop skills required to successfully drive expansion sales and the enterprise level
What You'll Need:
- Bachelor's Degree Required
- 1-3 years of professional work experience in a collaborative, data-driven environment
- Previous customer service and/or customer success experience preferred
- Sports, entertainment, and hospitality experience preferred
- Strong interpersonal skills: negotiating, influencing, and dealing effectively with people
- Excellent communication and organizational skills with the ability to manage multiple projects simultaneously
- Proven presentation and executive meeting planning
- Self-motivated person who can take directions and exceed expectations
- High personal integrity, ethics, and credibility
- Expertise with standard corporate software including JIRA, CRM, etc.
- Ability to work in a fast-paced environment while on-site with clients
Why Join TicketManager?
- $55,000-$75,000 (DOE)
- Bonus Eligibility
- Role is In-Office, Monday-Friday
- 401k & Company Match
- Health Benefits (Medical, Dental, Vision)
- Unlimited PTO
- Monthly Happy Hours & Volunteering
- Fun Company Perks
- Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row
- Recognized as one of the Best Places to Work by Inc. Magazine and the LA Business Journal
- 4.6 out of 5 Glassdoor rating
- Used by over 4,000 globally known companies including ~15% of the Fortune 500
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