Account Manager

2 days ago


Mesa, Arizona, United States TicketManager Full time
Job Description

At TicketManager, we're passionate about helping companies make the most of their live event experiences. As an Account Manager, you'll play a critical role in ensuring our partners receive maximum value from their TicketManager investment.

Key Responsibilities:

  • Support our Revenue team on assigned Enterprise and SMB accounts to promote high levels of customer engagement, satisfaction, and product renewal
  • Analysis of customer engagement and proactive outreach to increase product usage and adoption, reduce ticket waste, and improve customer experience
  • Learn and develop skills required to successfully drive expansion sales and the enterprise level

What You'll Need:

  • Bachelor's Degree Required
  • 1-3 years of professional work experience in a collaborative, data-driven environment
  • Previous customer service and/or customer success experience preferred
  • Sports, entertainment, and hospitality experience preferred
  • Strong interpersonal skills: negotiating, influencing, and dealing effectively with people
  • Excellent communication and organizational skills with the ability to manage multiple projects simultaneously
  • Proven presentation and executive meeting planning
  • Self-motivated person who can take directions and exceed expectations
  • High personal integrity, ethics, and credibility
  • Expertise with standard corporate software including JIRA, CRM, etc.
  • Ability to work in a fast-paced environment while on-site with clients

Why Join TicketManager?

  • $55,000-$75,000 (DOE)
  • Bonus Eligibility
  • Role is In-Office, Monday-Friday
  • 401k & Company Match
  • Health Benefits (Medical, Dental, Vision)
  • Unlimited PTO
  • Monthly Happy Hours & Volunteering
  • Fun Company Perks
  • Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row
  • Recognized as one of the Best Places to Work by Inc. Magazine and the LA Business Journal
  • 4.6 out of 5 Glassdoor rating
  • Used by over 4,000 globally known companies including ~15% of the Fortune 500

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