Property Management Associate
2 months ago
About the Role
We are seeking a highly skilled and motivated Associate Property Manager to join our on-site community team at Edward Rose & Sons. As a key member of our team, you will be responsible for providing exceptional customer service to our residents, ensuring a positive living experience, and driving business growth.
Key Responsibilities
- Manage all aspects of apartment rentals, including generating and handling traffic, leasing apartments, qualifying prospective residents, preparing lease documentation, and completing move-in and move-out procedures.
- Oversee assigned department(s) and work cohesively with supervisors to ensure each team's success in their day-to-day operations.
- Promote high-quality customer service through team development initiatives.
- Consistently review and develop the team on technical and administrative processes.
- Interview and hire qualified candidates.
- Successfully acclimate new hires into their roles.
- Successfully evaluate and resolve resident concerns in a timely manner.
- Identify areas for improvement and suggest practical updates to enhance resident retention and revenue.
- Evaluate contractor projects upon completion to ensure high quality and contract compliance.
- Assist the Property Manager with accurate and timely report submission.
- Accurately prepare and submit communications to the collections department.
- Participate in organizing and facilitating community events and other special projects as assigned.
- Note repairs, replacements needed, and appropriate charges for resident damages upon move-out.
Requirements
- Bachelor's degree is preferred.
- Previous experience in a supervisory role is preferred.
- Previous sales or customer service experience is required.
- Previous experience in multi-family property management is preferred.
- Previous leasing experience is preferred.
- Must be proficient with Microsoft Office programs.
- Experience using Yardi Voyager or related property management software is preferred.
- Maintain a professional appearance following team dress code policy.
- Must be flexible with work schedule. Weekend hours may be assigned.
- Have reliable transportation and valid driver's license.
What We Offer
- Comprehensive benefits package, including 401(k) with company match.
- On-the-job training and development.
- Generous paid time off programs.
- Competitive compensation plan with bonus opportunities.
- Great work environment.
- Opportunities for advancement.
- Discounted apartment home.
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