Member Service Representative

13 hours ago


Bakersfield, California, United States AltaOne Federal Credit Union Full time
Job Summary

We are seeking a highly skilled and detail-oriented Member Service Representative to join our team at AltaOne Federal Credit Union. As a key member of our banking team, you will be responsible for providing exceptional customer service, processing financial transactions, and ensuring the accuracy of member accounts.

Key Responsibilities
  • Financial Transaction Processing: Accurately process financial transactions, including receiving funds, posting transactions, and paying out funds as requested.
  • Cash Handling: Balance cash drawers daily, verify amounts, and notify supervisors of any discrepancies.
  • Customer Service: Provide friendly, professional, and effective assistance to customers, addressing inquiries and resolving issues in a timely and efficient manner.
  • Account Maintenance: Research, troubleshoot, and resolve member and internal inquiries regarding policies, practices, and products.
  • Compliance: Ensure compliance with all company policies and procedures, applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Cash handling and customer service experience preferred.
  • Skills: Basic math skills, attention to detail, and ability to work effectively in a team environment.
Working Conditions

This is a part-time position, working 20 hours per week. The ideal candidate will be able to work independently and as part of a team, with excellent communication and interpersonal skills.



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