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Customer Service Representative

2 months ago

Bakersfield, California, United States Dignity Health Full time
Member Services Representative

As a key member of the Dignity Health team, you will play a vital role in delivering exceptional customer service to our health plan members, employers, providers, and health plans.

  • Respond to incoming calls and assess the purpose of each call to provide accurate and timely information to callers.
  • Provide comprehensive information to callers, including those with complex needs, to ensure their queries are resolved efficiently.
  • Collaborate with internal stakeholders to resolve member issues and provide solutions that meet their needs.

As a Member Services Representative, you will be the first point of contact for our members and will have a significant impact on their overall experience with our health plan.

Our company is a leading provider of health insurance solutions, dedicated to delivering high-quality service to our members and partners. We offer a dynamic and supportive work environment, with opportunities for growth and development.

Key Responsibilities:

  • Customer Service: Respond to member inquiries, resolve issues, and provide accurate information in a timely manner.
  • Issue Resolution: Collaborate with internal stakeholders to resolve member issues and provide solutions that meet their needs.
  • Communication: Provide comprehensive information to callers, including those with complex needs, to ensure their queries are resolved efficiently.

Requirements:

  • Excellent Communication Skills: Ability to communicate effectively with members, employers, providers, and health plans.
  • Problem-Solving Skills: Ability to analyze complex issues and provide effective solutions.
  • Customer Focus: Ability to prioritize member needs and provide exceptional customer service.