Customer Service Representative

3 days ago


Bakersfield, California, United States Bunzl Distribution USA Full time

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Bunzl Distribution USA. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues in a timely manner, and serving as a liaison between our sales staff and customers.

Key Responsibilities

  • Answer customer inquiries and resolve issues in a professional and timely manner
  • Investigate customer complaints and provide solutions to ensure customer satisfaction
  • Maintain relationships with internal and external customers through exceptional service
  • Collaborate with sales representatives and other departments to provide product pricing and research
  • Produce monthly order guides and expedite orders as required
  • Work effectively in a team environment to meet business goals and objectives

Requirements

  • High school graduate or equivalent with a minimum of 2 years of customer service experience in a call center environment
  • Ability to work effectively in a Windows environment with experience in Outlook, Word, and Excel
  • Experience with IBM AS400 or JDE operating system a plus
  • Excellent verbal and written communication skills
  • Problem-solving skills with the ability to multi-task and use judgment and decision-making skills

About Bunzl Distribution USA

Bunzl Distribution USA is a leading provider of packaging solutions to the produce industry. We are part of the Bunzl Agriculture group, a family of agriculture service companies providing produce packaging supplies and technology. We are committed to attracting and retaining the best qualified people without regard to race, color, religion, national origin, sex/gender, sexual orientation, age, disability, or veteran status as provided by law.

Equal Opportunity Employer

Bunzl Distribution USA is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees and applicants.



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