Overnight Customer Service Representative

1 month ago


Malden, Massachusetts, United States Planet Fitness Full time
Job Summary

The Overnight Member Services Representative will be responsible for delivering exceptional customer service to Planet Fitness members, prospective members, and guests. This role requires a positive and professional attitude, with a focus on creating a welcoming environment for all.

Key Responsibilities
  • Provide superior customer service to members, prospective members, and guests, ensuring a positive experience at all times.
  • Handle front desk activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
  • Assist with maintaining the neatness and cleanliness of the club, ensuring a safe and healthy environment for members.
  • Close shift for the business day, ensuring all tasks are completed and records are accurate.
Requirements
  • Punctuality, reliability, and dependability are essential for this role.
  • Customer service background is preferred, but not required.
  • Basic computer proficiency is necessary for this position.
  • Upbeat and positive attitude is a must, with a focus on delivering exceptional customer service.
Benefits
  • Competitive hourly rate of $22.00.
  • Potential for weekly attendance and performance bonuses.
  • Free Black Card membership after 30 days of employment.
  • Eligibility for 50% company-paid benefits after 90 days of employment, including medical, dental, vision, and paid personal time.

Planet Fitness is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We are proud to be a Judgement Free Zone, where everyone feels welcome and valued.



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