Logistics Quality Assurance Claims Coordinator

2 weeks ago


Jacksonville, Florida, United States AJC Logistics LLC Full time

About AJC Logistics, LLC

AJC Freight Solutions is a prominent provider of logistics services tailored for the international market. They specialize in Ocean & Air Freight Management, Third Party Logistics, and Customs House Brokerage, catering to importers and exporters across the United States, Puerto Rico, and the Caribbean. AJC is dedicated to delivering exceptional customer service and implementing integrated management systems to oversee global merchandise transport. Their services are customized to align with the distinct requirements of each client. For more information, please visit their website.

Job Overview

  • Conduct daily inspections of incoming products to guarantee precise evaluation and inventory documentation in accordance with quality protocols and standard operating procedures.

Qualifications and Educational Background

  • Bachelor's degree or equivalent experience.
  • Proficient in Microsoft Office Suite, including Outlook, Excel, and Word.
  • Demonstrated ability to perform effectively in a dynamic, team-oriented environment.
  • Knowledge of warehousing practices and methodologies is advantageous.
  • Excellent organizational and time management capabilities.
  • Strong analytical skills.

Key Responsibilities

  • Claims Management (80%)
    • Oversee incoming complaints and claims.
    • Assist in minimizing claim losses.
    • Ensure prompt resolution of claims.
    • Maintain communication with customers and internal teams regarding the status of claims.
    • Collaborate with management on high-value or disputed claims.
    • Track claims inventory.
  • Reporting (5%)
    • Record accurate information for management reporting purposes.
  • Auditing (15%)
    • Support investigations and resolutions of inventory discrepancies.
    • Coordinate with warehouse operations for corrective measures.
    • Audit the completion of Food Safety Checklists in the warehouse.
    • Ensure warehouse compliance with standard operating procedures.


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