Cloud Support Engineer with Financial Expertise

2 weeks ago


Malvern, Pennsylvania, United States Outcome Logix ( A Tech 50 Finalist company 2022, by Pittsburgh Technology Council ) Full time

Job Title: AWS Operations Support Specialist with Financial Expertise

Job Overview:

We are seeking a dedicated and detail-oriented AWS Operations Support Specialist with a background in the financial industry. The ideal candidate will possess a robust technical foundation, paired with a natural inquisitiveness and a methodical approach to problem-solving. This position demands an individual who is enthusiastic about uncovering the underlying causes of system inefficiencies and is devoted to enhancing the overall performance of our systems. While familiarity with financial operations can be developed on the job, critical thinking and meticulous attention to detail are essential.

Key Responsibilities:

  • Production Support: Deliver continuous support for financial applications, ensuring peak performance and swift resolution of issues. Monitor system health, respond to alerts, and troubleshoot incidents as they occur.
  • Troubleshooting & Problem Solving: Investigate and resolve technical challenges by utilizing structured analysis and root cause examination. Collaborate closely with development teams to pinpoint areas for enhancement and execute solutions.
  • System Optimization: Regularly evaluate system performance and propose recommendations for improvements. Concentrate on optimizing AWS environments to guarantee scalability, reliability, and efficiency.
  • Collaboration: Work in partnership with cross-functional teams, including developers, business analysts, and stakeholders, to gather requirements and comprehend business needs.
  • Documentation: Keep thorough and precise documentation of system configurations, processes, and troubleshooting procedures. Ensure that knowledge is disseminated and accessible across the team.

Qualifications:

  • Experience:
  • A minimum of three years of relevant work experience, including at least one year in Information Technology.
  • Previous experience in financial systems and production support is highly preferred.
  • Technical Expertise:
  • Strong technical background with experience in AWS development and operational environments.
  • AWS Developer or Architect certifications are advantageous.
  • Education:
  • An undergraduate degree in Computer Science, Management Information Systems, or a related discipline is preferred.
  • An equivalent combination of education and experience will also be taken into account.
  • Skills:
  • Ability to think critically and troubleshoot in a structured manner, identifying the root causes of technical challenges.
  • Exceptional attention to detail and a commitment to delivering high-quality results.
  • Strong communication skills, with the capability to articulate complex technical concepts to non-technical stakeholders.
  • A passion for continuous learning and a desire to understand why systems may operate suboptimally.


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