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Customer Experience Associate

2 months ago

Spokane, Washington, United States National Guard Employment Network Full time
Customer Experience Representative

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring a positive experience from initial contact to rental return.

Key Responsibilities:
  • Meet and greet customers in a professional and friendly manner
  • Provide superior customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
  • Use company-approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and other additional equipment
  • Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information
  • Answer incoming calls for reservations, rate quotes, general questions, and answers, provide information and resolution for customers, other branches, and other vendors
  • Place outgoing calls for callback management and miscellaneous calls as assigned
  • Assist in assessing the condition of rental upon return
  • Notify management of any known customer problems
  • Notify management of any known vehicle problems and required vehicle maintenance
  • Continuously build knowledge and skills, pursue on-the-job training and development opportunities, and any company-sponsored classroom training
  • Perform miscellaneous and backup duties as assigned
Requirements:
  • Must be at least 18 years old
  • High school diploma or G.E.D. required
  • Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
  • Must have been at current or most recent employer for 6 months or more
  • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

We offer a robust benefits package, including paid time off, health, dental, and vision insurance, life insurance, prescription coverage, employee discounts on car rentals and purchases, and a 401(k) retirement plan with company match and profit sharing.