Customer Experience Associate

7 days ago

Spokane, Washington, United States RiverBank Full time
{"title": "Customer Experience Specialist", "description": "About RiverBank

RiverBank is a dynamic organization that fosters a culture of collaboration, innovation, and inclusivity. We believe in empowering our Team Members to thrive and contribute to our mission of making Business Banking easy.

Key Responsibilities
  • Perform administrative and back-office operations duties, including garnishments, CTRs, research projects, and internal audit assistance.
  • Provide exceptional customer experiences through handling bank teller transactions, both in-person and remotely.
  • Assist with reviewing and processing incoming customer wire requests.
  • Offer backup support for the Customer Experience Center, Digital Services, and Concierge Services.
  • Collaborate with the Customer Experience Manager on special projects.
Requirements
  • Relevant experience is preferred, but we're willing to train the right candidate.
  • Detailed-oriented individuals with excellent communication skills are highly valued.
  • Self-motivation and critical thinking are essential qualities for success in this role.
Nice to Haves
  • Branch and/or back-office operations experience.
  • Knowledge of online banking systems.
About the Opportunity

RiverBank is an equal opportunity employer committed to hiring a diverse workforce and preserving inclusive hiring practices. We offer a comprehensive benefits package, including medical, vision, and dental insurance, as well as a 401(k) match and paid time off.

", "lang_code": "en-US"}

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