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Senior.NET Application Support Specialist

2 months ago

Arcadia, California, United States Diverse Lynx Full time
.NET Support Specialist Role

At Diverse Lynx LLC, we are seeking a highly skilled .NET Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing top-notch support for our.NET applications, ensuring timely resolution of issues, and collaborating with development teams to understand application functionalities and enhancements.

Key Responsibilities:
  • Provide day-to-day support for.NET applications, addressing issues raised by users and ensuring timely resolution.
  • Offer technical assistance to users via phone, email, or in-person, guiding them through resolution processes.
  • Diagnose and resolve application issues, performing root cause analysis to prevent recurrence.
  • Work closely with development teams to understand application functionalities, enhancements, and deployments.
  • Act as a liaison between end-users and development teams to communicate user needs and system enhancements.
  • Participate in code reviews to ensure code quality and adherence to best practices.
  • Monitor application performance and availability, using tools and techniques to proactively identify and address potential issues.
  • Implement and manage monitoring solutions such as Application Insights, New Relic, or custom monitoring scripts.
  • Create and maintain detailed support documentation, including issue logs, FAQs, and knowledge base articles.
  • Document common issues and their resolutions to improve the support process.
  • Assist in training end-users on application functionalities and best practices.
  • Develop training materials and conduct training sessions for new features or applications.
  • Manage and track incidents using a ticketing system (e.g., JIRA, ServiceNow), ensuring all tickets are resolved within SLA.
  • Escalate complex issues to appropriate teams or senior support staff as needed.
  • Assist in application maintenance tasks such as updates, patches, and upgrades.
  • Coordinate with IT and development teams to schedule and implement maintenance activities.
  • Analyze application performance and make recommendations for improvements.
  • Work on performance tuning and optimization of.NET applications.

We are an Equal Employment Opportunity employer and welcome applications from diverse candidates. All qualified applicants will receive due consideration for employment without any discrimination. We promote and support a diverse workforce across all levels in the company.