NET Support Specialist
2 weeks ago
As a NET Support Specialist at Diverse Lynx LLC, you will be responsible for providing day-to-day support for .NET applications, addressing issues raised by users and ensuring timely resolution. You will offer technical assistance to users via phone, email, or in-person, guiding them through resolution processes.
Key Responsibilities:
Diagnose and resolve application issues, performing root cause analysis to prevent recurrence.
Utilize debugging tools to identify and fix bugs in the application code.
Work with log files, exception reports, and other diagnostic tools to pinpoint issues.
Collaboration and Communication:
Work closely with development teams to understand application functionalities, enhancements, and deployments.
Act as a liaison between end-users and development teams to communicate user needs and system enhancements.
Participate in code reviews to ensure code quality and adherence to best practices.
Monitoring and Documentation:
Monitor application performance and availability, using tools and techniques to proactively identify and address potential issues.
Implement and manage monitoring solutions such as Application Insights, New Relic, or custom monitoring scripts.
Create and maintain detailed support documentation, including issue logs, FAQs, and knowledge base articles.
Training and Incident Management:
Assist in training end-users on application functionalities and best practices.
Develop training materials and conduct training sessions for new features or applications.
Manage and track incidents using a ticketing system (e.g., JIRA, ServiceNow), ensuring all tickets are resolved within SLA.
Equal Employment Opportunity:
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. We promote and support a diverse workforce across all levels in the company.
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