Customer Experience Specialist

1 week ago


Holbrook, New York, United States Retro Fitness Full time

Company Overview:
At Retro Fitness, we are committed to providing a straightforward and approachable environment that empowers our community to reach their fitness aspirations.

Position Summary:
The Member Experience Associate plays a crucial role in ensuring that our members enjoy top-notch service and facilities, while fostering a friendly and inviting atmosphere.

Benefits and Perks:

  • Flexible scheduling options
  • Opportunities for professional growth
Key Responsibilities:
  • Punctually attend scheduled shifts in full uniform, including a brand-approved shirt, khaki or black athletic pants, and sneakers.
  • Strive to surpass customer expectations at every interaction.
  • Engage with customers through eye contact and genuine smiles.
  • Communicate with enthusiasm and attentiveness to all members.
  • Maintain a sense of urgency and dedication in assisting customers.
  • Exhibit a positive and energetic demeanor.
  • Demonstrate clear, professional, and proactive communication when necessary.
  • Prior experience in sales, retail, or hospitality is advantageous.
  • Active CPR/AED certification is preferred.
Daily Duties:
  • Welcome and check in members upon arrival.
  • Effectively address and resolve customer concerns.
  • Promote and sell memberships, retail items, and merchandise.
  • Promptly follow up with potential members.
  • Ensure a safe and hygienic environment for both members and staff.
  • Open and close the facility as required.
  • Adhere to company policies, procedures, and best practices.
Compensation: $16.00 per hour

With over 120 gyms currently operational or in development across the United States, Retro Fitness provides a diverse range of fitness experiences under one roof. From traditional strength and cardio equipment to personalized training programs, we cater to all fitness needs. Our gyms are equipped with top-tier equipment and services, including the Retro Blends Smoothie Bar and various amenities designed to keep members feeling accomplished and rejuvenated.

Under the leadership of our new CEO, Andrew Alfano, Retro Fitness is on a path of growth, driven by an exciting new strategic vision. We invite you to explore the possibilities with us.

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