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Restaurant Operations Manager

2 months ago

Greenville, South Carolina, United States First Watch Restaurants, Inc. Full time
About the Position

First Watch Restaurants, Inc. is seeking a highly skilled and motivated Restaurant Operations Manager to join our team. As a Restaurant Operations Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our high standards of quality and customer service are met.

Key Responsibilities
  • Learns and supports our company culture and core values
  • Puts their supervisory skills to work, making sure daily operations run according to plan and with high standards
  • Understands that we source great food for a reason and that our recipes must be followed
  • Knows the restaurant sales and traffic goals – and works to exceed them
  • Coaches and observes the First Watch Five Steps of Service being implemented at every table
  • Understands the background story of our 10 Commandments – and puts them into action
  • Responds with a sense of urgency to both customer and employee concerns
  • Communicates and takes immediate ownership of repair and maintenance issues
  • Is certified in food safety – and identifies and coaches in all areas of safe food handling
  • Is continuously scouting for and interviewing candidates to join our team
  • Keeps our company assets secure; including computers, point of sale, security systems and equipment
  • Understands the key responsibilities of every position in the restaurant
  • Puts an immediate stop to any inappropriate behavior, investigates as needed
  • Trains, coaches, and develops team members daily
  • Recognizes performance that goes above and beyond
  • Accounts for all daily revenues and deposits
  • Completes our admin duties – and gets required paperwork in on time
About First Watch Restaurants, Inc.

First Watch is an award-winning Daytime Dining concept serving made-to-order breakfast, brunch and lunch using fresh ingredients. A recipient of hundreds of local "Best Breakfast" and "Best Brunch" accolades, First Watch's chef-driven menu includes elevated executions of classic favorites along with First Watch specialties such as the Quinoa Power Bowl, Farm Stand Breakfast Tacos, Avocado Toast, Chickichanga, Morning Meditation (juiced in-house daily), Spiked Lavender Lemonade and its signature Million Dollar Bacon. In 2023, First Watch was named the top restaurant brand in Yelp's inaugural list of the 50 most loved brands in the U.S. In 2023 and 2022, First Watch was named a Top 100 Most Loved Workplace in Newsweek by the Best Practice Institute. In 2022, First Watch was awarded a sought-after MenuMasters honor by Nation's Restaurant News for its seasonal Braised Short Rib Omelet and recognized with ADP's coveted Culture at Work Award. First Watch operates more than 530 First Watch restaurants in 29 states.