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Patient Care Specialist
2 months ago
Patient Care Specialist
Customer Support – Full Time
At Serenity Healthcare, we understand that navigating life can be challenging, particularly for those facing mental health issues such as depression and anxiety. Our mission is to provide hope and healing through innovative treatments like TMS and Ketamine. If you are a compassionate individual who enjoys problem-solving and is committed to making a difference, the role of Patient Care Specialist may be ideal for you.
Key Responsibilities:
- Responding to patient inquiries via phone and email, ensuring a supportive and informative experience.
- Conducting initial patient assessments to facilitate their healing journey.
- Adhering to HIPAA regulations and maintaining compliance with industry standards.
- Educating patients about our treatment options and addressing their concerns.
- Collaborating with healthcare facilities to ensure comprehensive patient care.
- Performing additional duties as required to support patient needs.
Qualifications:
- High School Diploma or equivalent.
- A strong commitment to patient-centered care.
- Prior experience in a customer service role is essential.
- Excellent communication skills, both verbal and written, along with basic mathematical abilities.
- Proficient in de-escalation techniques and building rapport with individuals.
- A genuine passion for improving the lives of others.
Benefits:
- Opportunities for rapid career advancement within the healthcare sector.
- Comprehensive insurance coverage including Medical, Dental, and Vision.
- Generous paid time off policy.
- Access to Serenity's innovative treatment options.
- Utilization of corporate amenities such as a fitness center and recreational areas.
- Flexible work arrangements available.
About Serenity Healthcare:
Serenity Healthcare is at the forefront of healthcare technology, utilizing state-of-the-art medical devices to provide effective long-term solutions for patients who have not found success with traditional treatments. Our commitment to evidence-based practices and proven outcomes drives us to empower patients to reclaim their lives through groundbreaking healthcare solutions.
