Benefits Access Center Supervisor

2 weeks ago


Long Island City NY, United States City of New York Full time

The City of New York is seeking a highly skilled and experienced Benefits Access Center Supervisor to join our team. As a key member of our Benefits Access Centers, you will be responsible for supervising a team of Benefits Opportunity Specialists who provide various functions of eligibility determination, financial planning, and employment planning and monitoring to promote individual and family self-sufficiency.

Under the direction of the Associate Benefits Opportunity Specialist II, you will be responsible for supervising a team of Benefits Opportunity Specialists who handle the entire application process for all new applicants, assign applications to staff, review application recommendations, and sign off on all benefits. You will also supervise staff who interview and correspond with homebound clients, provide quick service for clients who walk-in or telephone the Benefits Access Centers, and ensure awareness of all activity that will affect the case management plan.

The ideal candidate will have a strong background in program development, quantitative analysis, and research skills, with the ability to use supervisory, program development, and other research skills in accomplishing all the goals of FIA Benefits Access Centers and its components. You will also have excellent communication and interpersonal skills, with the ability to work effectively with a diverse team of staff and stakeholders.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic.



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