Commercial Lines Customer Service Representative
4 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Commercial Lines Customer Service Representative.
About the RoleThis role involves providing exceptional customer service to current and prospective customers, as well as supporting Account Managers and the book of business assigned to the team.
Key Responsibilities- Provide professional and courteous service to clients, building relationships through clear and effective communication.
- Maintain confidentiality in all dealings with clients and within the agency.
- Review and process assigned documents within prescribed processing times.
- Prepare proposals once quotes have been approved by producers or account managers.
- Assist with policy change requests online using AMS and create activity/follow-up.
- Enter new or updated renewal applications provided by producers or account managers using the submissions feature in AMS360.
- Assist with new and renewal marketing as directed by Account Managers or Senior Account Managers.
- Competitive pay and benefits package, including a variable compensation program based on team performance.
- 401(k) with a generous employer match benefit.
- Helpful, qualified, and available leadership.
- A caring and stable work environment.
- Excellent customer service skills.
- Proficient in Microsoft Office.
- Must possess or be willing to pass and maintain a Property & Casualty insurance license.
- Must obtain and maintain a professional designation relevant to the position.
- Exceptional written and verbal communication skills.
- 1 to 2 years' industry-specific experience preferred.
- Strong sense of punctuality and attendance.
- High school diploma or GED.
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