Technical Support and Services Professional

6 days ago


Santa Rosa, California, United States KLH Consulting, Inc. Full time
Salary and Benefits

We offer a competitive salary ranging from $65,000 to $90,000 per year, depending on experience.

In addition to a competitive salary, we also offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a generous 401(k) matching program.

Key Responsibilities:

  • Provide technical support to clients via phone, email, or remote access.
  • Troubleshoot and resolve technical problems, including hardware and software issues.
  • Collaborate with Network Consultants and Senior Network Engineers to identify potential performance bottlenecks and resolve issues.
  • Assist the Information Security team in eradicating high-risk vulnerabilities.
  • Document client interactions and issue resolutions in established ticketing systems.

Requirements:

  • 3+ years' experience supporting desktop-level solutions/consulting industry.
  • Experience with Microsoft Windows 7, 8, 10, and Mac OS.
  • Experience with Microsoft Office 2010, 2013, and 2016.
  • Experience with anti-virus technologies.
  • Experience with anti-spam technologies.
  • Experience with malware technologies.
  • Experience with Microsoft Exchange and Office 365.
  • Experience with remote access solutions.
  • Experience with Mobile Device Management.
  • Experience with Skype for Business.
  • Experience using ticketing, monitoring, & remote support tools (preferred).
  • Experience with virus/malware protection, detection, and removal.
  • Experience with Thin Client technologies.
  • Strong customer service and troubleshooting skills.
  • Experience working in ConnectWise (a plus).
  • Experience in Healthcare or eCW(electronic Clinical Works) (a plus).
  • Motivated, inquisitive, self-starter with a desire to learn and succeed.
  • Bachelor's Degree preferred (in any field, not necessarily IT related).
  • Current MCP certification.
  • Must pass background check.
  • Ability to flexibly work in the office and in the field.


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