Airport Operations Supervisor

3 weeks ago

Jacksonville, Florida, United States Unifi Aviation, LLC Full time

Airport Customer Service Supervisor Role

The Unifi Aviation, LLC Customer Service Supervisor is responsible for overseeing daily airport operations to ensure safe and efficient customer service delivery. This role involves supervising employees to their assigned shifts, ensuring that daily activities are performed safely and efficiently.

Key Responsibilities

  • Supervise and coordinate daily activities of employees to ensure safe and effective operations.
  • Monitor and enforce safe working habits in accordance with OSHA/TSA/DOT/USPS regulations, Unifi Aviation, LLC policies and safety procedures, and all applicable laws.
  • Responsible for shift schedule to include: workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations.
  • Enforce company policies and procedures, including disciplinary action, and promotes Unifi Aviation, LLC policies on Equal Employment Opportunity, professional conducts, and diversity initiatives and investigates and responds to employee relations issues in a timely manner.
  • Communicates with manager concerning any problems or issues.
  • Schedules and conducts shift meetings.
  • Assists in the administration of payroll; completes shift paperwork and performs other administrative functions.
  • Performs job duties of assigned shift (i.e., Assist passengers through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP and wheelchair assistance, handle ticketing, boarding, baggage, reservations, and resolving complaints and problems, direct passengers, etc.).
  • Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

Requirements

  • Must be a local (in-state) resident.
  • Valid In-State Driver's License.
  • Ability to pass a pre-employment drug screen.
  • Ability to pass up to a 10-year background check.
  • Must be at least 18 years of age.
  • Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
  • Must complete SIDA training to obtain airport authority identification security.

Preferred Qualifications

  • High School diploma or GED.
  • 4+ years of relevant experience.
  • Relevant supervisory experience.

Working Conditions

  • Must be able to be alert to moving vehicles or aircraft and use radio equipment.
  • Enjoy the outdoors on a daily basis (sun, rain, sleet or snow) May be exposed to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods.

Physical Demands/Requirements

  • Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
  • Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
  • Must be able to work in cramped or high places.
  • Must be able to carry heavy items up and down jet way stairs.

Supervisory Responsibilities

  • Supervise team of Customer Service Agents and Leads.

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