Customer Service Representative, Shuttle Operations

1 month ago


Jacksonville, Florida, United States SP Plus Corporation Full time

Job Summary

SP+ is seeking a Customer Service Representative to join our team in Jacksonville, FL. As a key member of our shuttle operations team, you will be responsible for providing exceptional customer service to airport patrons.

Key Responsibilities

  • Meet and greet airport patrons at the loading platform and provide assistance with baggage, information, and directions.
  • Communicate with dispatchers and supervisors to ensure smooth operations.
  • Maintain orderly queuing and board passengers according to designed procedures.
  • Assist in providing timely rotation of buses through orderly passenger queuing techniques.
  • Provide timely updates of information to patrons and complete reports related to assistance provided.
  • Perform other duties as directed.

Requirements

  • High School Diploma or equivalent combination of experience and education.
  • Valid state-issued driver's license with a current address and acceptable driving record.
  • Ability to read, write, and interpret the English language.
  • Ability to effectively present information in one-on-one and small group situations.

Work Environment

  • Work in a fast-paced airport environment with moderate to loud noise levels.
  • Exposure to vehicle emissions, extreme hot/cold temperatures, and all weather conditions.
  • Physical demands include standing, walking, and lifting up to 50 pounds.

Equal Opportunity Employer

SP+ is an equal opportunity employer committed to diversity and inclusion. We do not discriminate against any employee or applicant based on race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability, or other protected characteristics.


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