Technical Operations Supervisor

4 weeks ago


Jacksonville, Florida, United States Flexential Full time
Job Title: Technical Operations Supervisor

Job Summary:
The Technical Operations Supervisor is a critical role responsible for providing technical support to Flexential customers and resources. This position requires a strong understanding of facilities infrastructure, Windows operating systems, and PC troubleshooting. The successful candidate will have demonstrated leadership skills and the ability to represent Flexential professionally and technically during interactions with customers and internal resources.

Key Responsibilities:

Customer Support:
  • Provide timely and effective support to Flexential customers
  • Resolve customer issues through troubleshooting and documentation
  • Maintain a professional demeanor during customer interactions
  • Execute routine maintenance procedures to ensure customer satisfaction

Provision of Flexential Services:
  • Coordinate and complete physical and logical installations of Flexential services
  • Update relevant documentation to ensure accuracy and completeness

Leadership Responsibilities:
  • Manage assigned workflow tasks to ensure timely turnaround
  • Respond professionally and effectively to customer requests and issues
  • Execute technical tasks to transition customers from sales to ongoing support
  • Provide feedback and coaching to TAA's to enhance their skills and performance

Assist in Facility Operations:
  • Follow Flexential data center policies and procedures
  • Participate in facility training programs to enhance knowledge and skills

Training and Development:
  • Maintain a working level of proficiency with all Flexential services

Recruiting and Hiring:
  • Participate in market recruiting activities to attract top talent
  • Screen resumes and schedule interviews for intern and full-time job candidates

Required Qualifications:
  • Demonstrated prior leadership experience
  • Passion for providing exceptional customer service
  • Experience in a 24/7 production environment
  • Excellent troubleshooting skills
  • Strong understanding of Microsoft operating systems

Preferred Qualifications:
  • Familiarity with ITIL Incident Response methodology
  • Self-motivated and able to work independently
  • Fundamental certifications (A+, Net+, or Sec+)

Physical Requirements:
  • Ability to sit for extended periods
  • Walk or stand for 80% of the time
  • Moderate or advanced keyboard usage

Benefits of Working at Flexential:
  • Medical, telehealth, dental, and vision insurance
  • 401(k) plan
  • Health Savings Accounts (HAS) and Flexible Spending Accounts (FSA)


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