Technical Operations Supervisor
4 weeks ago
Job Summary:
We are seeking a highly skilled Technical Operations Supervisor to join our team at Flexential. As a Technical Operations Supervisor, you will be responsible for providing technical support to our customers and resources, as well as leading our Technical Assistance Center (TAC) team.
Key Responsibilities:
* Provide technical support to our customers and resources
* Lead the TAC team and ensure timely resolution of customer issues
* Troubleshoot and document technical issues using our ticketing system
* Maintain a level of professionalism while engaging with customers
Requirements:
* Demonstrated prior leadership experience
* Passion for providing a great customer experience
* Experience in a 24/7 production environment
* Excellent troubleshooting skills
* Strong understanding of Microsoft Operating systems
Preferred Qualifications:
* Familiarity with ITIL Incident Response methodology
* Must be a self-starter and motivated
* Fundamental certifications (A+, Net+ or Sec+)
Physical Requirements:
* Ability to sit for extended periods of time
* Walk or Stand for 80% of the time
* Moderate or advanced keyboard usage
* Lift 25 lbs.
Benefits:
* Medical, Telehealth, Dental and Vision
* 401(k)
* Health Savings Accounts (HAS) and Flexible Spending Accounts (FSA)
* Life and AD&D
* Short Term and Long-Term disability
* Flex Paid Time Off (PTO)
* Leave of Absence
* Employee Assistance Program
* Wellness Program
* Rewards and Recognition
EEO Statement:
Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Disclaimer:
This position has the following safety hazards:
* Chemical
* Electrical
* Ergonomics
* Climb ladders
* Mechanical lift
* Noise
* Temperature Extremes
* Trip/Fall
* Driving (must possess valid driver's license and insurance)
* Other: _
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