Senior Automotive Operations Manager

4 weeks ago

Columbus, Ohio, United States Germain Automotive Full time

Job Summary:

The General Manager assumes responsibility for customer retention and profitability in the new- and used-vehicle profit centers. This role fulfills responsibilities primarily through effective personnel management, knowledge of market potential, established performance standards, and a keen awareness of each department's break-even data.

Key Responsibilities:

  • Hires, trains, and motivates all dealership department managers.
  • Directs and monitors all dealership management or supervisory personnel functions and completes formal performance evaluations of all department managers at regularly scheduled intervals.
  • Plans dealership operations for the coming year and submits to the leadership for approval.
  • Meets with the controller/office manager monthly to review departmental forecasts for consistency with the annual forecast.
  • Meets with managers individually to develop monthly and annual goals and objectives, and to review actual performance.
  • Provides leadership with accurate weekly reports on the financial condition of the dealership.
  • Ensures that the monthly financial statement is complete, accurate, and submitted on time.
  • Develops and maintains a good working relationship with lending institutions.
  • Communicates management policies and procedures to all employees and ensures that they are understood and followed.
  • Provides enthusiastic leadership to help shape employees' attitudes and build morale.
  • Holds regularly scheduled managers' meetings to ensure that every department is operating efficiently and profitably.
  • Reviews all requests for training, approves those which are appropriate and consistent with the dealership's goals for professional/technical ability and advancement, and monitors their effectiveness.
  • Reviews and approves compensation plans for all employees.
  • Addresses customer complaints to ensure a high level of customer satisfaction.
  • Ensures that sales managers (new and used) understand dealership policies, procedures, and sales systems.
  • Establishes standards for displaying, merchandising, and maintaining new and used vehicles.
  • Establishes procedures for quick disposal of over-aged vehicles.
  • Audits repair orders for used vehicles as needed to ensure prompt reconditioning.
  • Conducts major sales promotions and advertising as needed (i.e., used-car classifieds, large new display ads, radio, Internet, etc.).
  • Approves all sales incentives in writing before submitting them to the office.
  • Creates systems that ensure ongoing sales training, including weekly sales meetings.

Benefits Overview:

Germain Automotive Partnership is proud to offer the following benefits for our employees:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401K after 30 days of employment
  • Life Insurance
  • Short and Long-term Disability Insurance
  • Paid time off
  • Employee Discounts
  • State of the art technology

Qualifications:

Successful candidates must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Four to ten years related experience and/or training; or equivalent combination of education and experience.
  • Ability to read, analyze, and interpret financial reports, and legal documents.
  • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
  • Ability to read, analyze, and interpret the most complex documents.
  • Ability to work with mathematical concepts such as probability and statistical.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to deal with a variety of abstract and concrete variables.
  • Must be able to pass a pre-employment drug screening and background check.
  • A valid driver's license is required.

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