MS Support Specialist
24 hours ago
About the Role:
We are seeking a highly skilled MS Support Analyst II to join our Managed Services team. As a key member of our team, you will play a crucial role in delivering exceptional technical support and legendary customer service.
Key Responsibilities:
- Provide intermediate-level remote and onsite support for customer technical support requests while maintaining company culture and providing legendary customer service.
- Achieve Field Services goals for Customer Satisfaction, Resource Utilization, and timely completion of projects as defined by Service Level Agreements (SLAs), Service Level Objectives (SLOs), and Organizational Level Objectives.
- Follow operational policies, processes, and procedures to maintain a productive and efficient workflow.
- Maintain regular communication with customers throughout the support request process.
- Models and embraces Knight Office Solutions company culture.
Requirements:
- Provide intermediate-level remote and onsite support for customer technical support requests while maintaining company culture and providing legendary customer service.
- Achieve Field Services goals for Customer Satisfaction, Resource Utilization, and timely completion of projects as defined by Service Level Agreements (SLAs), Service Level Objectives (SLOs), and Organizational Level Objectives.
- Follow operational policies, processes, and procedures to maintain a productive and efficient workflow.
- Maintain regular communication with customers throughout the support request process.
- Models and embraces Knight Office Solutions company culture.
- Bachelor's degree or comparable combination of education and experience.
- Current associate-level technical certification such as CompTIA Network+, Security+, or Microsoft associate-level required.
About Knight Office Solutions:
Knight Office Solutions is an Equal Opportunity Employer. We value diversity and inclusion in the workplace and are committed to creating a positive and collaborative work environment.
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