MS Support Specialist

24 hours ago


CORP CHRISTI, United States Knight Office Solutions Inc Full time
MS Support Analyst II Job Description

About the Role:

We are seeking a highly skilled MS Support Analyst II to join our Managed Services team. As a key member of our team, you will play a crucial role in delivering exceptional technical support and legendary customer service.

Key Responsibilities:

  • Provide intermediate-level remote and onsite support for customer technical support requests while maintaining company culture and providing legendary customer service.
  • Achieve Field Services goals for Customer Satisfaction, Resource Utilization, and timely completion of projects as defined by Service Level Agreements (SLAs), Service Level Objectives (SLOs), and Organizational Level Objectives.
  • Follow operational policies, processes, and procedures to maintain a productive and efficient workflow.
  • Maintain regular communication with customers throughout the support request process.
  • Models and embraces Knight Office Solutions company culture.

Requirements:

  • Provide intermediate-level remote and onsite support for customer technical support requests while maintaining company culture and providing legendary customer service.
  • Achieve Field Services goals for Customer Satisfaction, Resource Utilization, and timely completion of projects as defined by Service Level Agreements (SLAs), Service Level Objectives (SLOs), and Organizational Level Objectives.
  • Follow operational policies, processes, and procedures to maintain a productive and efficient workflow.
  • Maintain regular communication with customers throughout the support request process.
  • Models and embraces Knight Office Solutions company culture.
  • Bachelor's degree or comparable combination of education and experience.
  • Current associate-level technical certification such as CompTIA Network+, Security+, or Microsoft associate-level required.

About Knight Office Solutions:

Knight Office Solutions is an Equal Opportunity Employer. We value diversity and inclusion in the workplace and are committed to creating a positive and collaborative work environment.



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