Call Center Management Executive

2 days ago


GondrecourtleChâteau, Grand Est, United States PCs for People Full time
Key Responsibilities
  • Team Supervision: Provide day-to-day supervision of team members, using performance metrics and company processes to ensure they are meeting expectations.
  • Coaching and Development: Coach team members in areas such as training and development, communication, enforcement of company policies and procedures, performance evaluation, and documentation of team member performance issues.
  • Metric Maintenance: Maintain Contact Center CPH (Calls Per Hours) and EPH (Emails Per Hour) metrics for individual employees and overall group.


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