Cancer Treatment Coordinator

4 days ago

Seattle, Washington, United States Fred Hutchinson Cancer Center Full time

Company Overview

Fred Hutchinson Cancer Center is a renowned independent nonprofit organization dedicated to adult cancer treatment and pioneering research in cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.

The organization has a rich history of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy, and COVID-19 vaccines, earning it a reputation as one of the world's leading cancer, infectious disease, and biomedical research centers.

Salary

$28.16 - $40.09 per hour, including a per diem differential.

Job Description

The Patient Care Coordinator I is an essential member of a dynamic team, serving as a professional liaison for patients and families, and other Fred Hutch departments. This role utilizes critical thinking skills to facilitate complex scheduling requests through heavy use of multiple computer systems.

The coordinator provides continuity of care by ensuring a smooth transition between care settings and develops trusted relationships with patients to identify and assist with individual needs related to their care.

Responsibilities:

  • Schedules patient appointments related to treatment within Fred Hutch, as well as outside consults and referrals, and communicates schedules directly to patients.
  • Closely works with patients, families, visitors, providers, and staff to identify needs, answer questions, resolve problems, provide information, and follow up.
  • Updates patient and caregiver contact information in EHR when necessary.
  • Communicates with providers (physicians, therapists, etc.) technologists, and nurses regarding patient scheduling needs, treatment schedule, and additional requests.
  • Manages and prioritizes scheduling requests.
  • Recognizes emergency situations and initiates correct code procedures.
  • Supports the overall function of the department and may be required to take on additional duties such as cross coverage, special projects, etc.
  • Assists with the training of new staff.
  • Updates/block provider templates for just-in-time needs.
  • Triage calls from referring physicians, patients, family members, and others wishing to access care at Fred Hutch.
  • Collects and enters patient demographic and insurance information and enters into registration databases.
  • Assists with the financial clearance process as necessary.
  • Coordinates Commercial Cell Therapy Portal Access (IMTX).
  • Distributes work to the Program Assistant and/or Patient Care Coordinator Assistant as appropriate.

Qualifications:

  • High school graduate or equivalent.
  • Ability to work independently, organize, and prioritize concurrent responsibilities and demand.
  • Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner.
  • Proficient in the use of word processing (MS Word), email, and data entry in a Windows-based environment.
  • Demonstrated customer service skills.
  • Ability to solve complex problems and meet patient needs.
  • Ability to work in a high-pressure, deadline-oriented, and complex healthcare environment.
  • Ability to review work to identify and eliminate errors and omissions.
  • Active listening skills.
  • Ability to build relationships while maintaining appropriate boundaries.
  • Coping skills.
  • Ability to identify and triage issues appropriately.
  • Attention to detail to ensure scheduling accuracy.

Benefits:

Fred Hutchinson Cancer Center offers employees access to a retirement savings plan, an employee assistance program, and paid sick leave (1 hour for every 30 hours worked).

Commitment to Diversity:

Fred Hutch values diversity, equity, and inclusion, and is committed to cultivating a workplace where diverse perspectives and experiences are welcomed and respected.

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