Patient Access Coordinator

3 weeks ago

Joplin Missouri, United States Mercy Full time

Position Overview:
At Mercy, we take pride in our unique approach to healthcare.

Our mission is to embody a healing ministry through compassionate care and outstanding service.

We believe in nurturing careers that align with the distinct talents of individuals, allowing them to utilize their skills and passion effectively.

Join our team and find out why we are recognized as one of the best workplaces in the healthcare sector.

Position Highlights:
$500 Sign-On Bonus Available

This role is not a remote position initially: Work from Home opportunities may arise after completing a 30-day on-site training and a 90-day in-office period, contingent upon meeting quality benchmarks.

We offer exciting entry-level roles that pave the way for growth and advancement.

Are you passionate about supporting your community? Do you enjoy engaging with people over the phone? If so, our Patient Access Center is the perfect place for you, as it is one of the fastest-growing contact centers in the nation.

Whether you are entering the healthcare field fresh out of school, seeking a career change, or looking to thrive in a dynamic environment, our Patient Access Center is your new workplace for a fulfilling and enjoyable career.


Role Responsibilities:
In a fast-paced contact center setting, you will be responsible for scheduling patient appointments and managing patient communications for Mercy Clinics.

Your role will involve delivering exceptional customer service through excellent telephone etiquette, while providing patients with general information regarding appointments, messages, or inquiries related to Mercy.


Qualifications:
Minimum Required Qualifications:

Education:
High School Diploma or Equivalent

Experience:
Experience in Telephone Customer Service, Face-to-Face Customer Service, or Previous Healthcare roles.

Skills and Competencies:
Proficient in Data Entry, capable of multitasking, receptive to guidance, and maintaining a professional, courteous, and compassionate demeanor. Typing speed of 60 wpm is required.

Benefits:
We offer comprehensive health, vision, and dental coverage from day one, along with paid time off, tuition reimbursement, and employer-matched retirement plans for eligible employees, including those working 48 hours or more per pay period.

At Mercy, we are dedicated to creating a supportive environment that empowers you throughout your career journey, especially during challenging times.

You will have the chance to innovate new care models and enhance the healthcare experience through advanced technology and progressive practices.

We are expanding our services to better serve our communities. Be a part of this exciting journey.

What Makes You a Good Fit for Mercy?

Compassion and professionalism are at the core of our values. A positive attitude and a strong sense of advocacy align perfectly with our mission and vision.

We foster collaboration and are committed to going the extra mile to provide outstanding care – that is an integral part of our dedication.

If this resonates with you, we invite you to consider joining our team.

Keywords:


Customer service roles, customer experience positions, client satisfaction opportunities, customer care jobs, call center roles, contact center positions, healthcare employment, essential worker roles, healthcare recruitment, medical career opportunities.


Safety Sensitive Statement:
This position has been identified as safety-sensitive.

Maintaining a constant state of alertness and ensuring safety is a fundamental aspect of this role.

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