Front Desk Associate
2 months ago
About the Role
We are seeking a highly motivated and enthusiastic Front Desk Associate to join our team at Crunch Fitness - CR Holdings. As a Front Desk Associate, you will be the first point of contact for our members and guests, providing exceptional customer service and ensuring a positive experience for everyone who walks through our doors.
Key Responsibilities
- Provide exceptional customer service to members and guests, responding to their needs and resolving any issues in a timely and professional manner.
- Manage the front desk operations, including checking in members, processing payments, and handling customer inquiries.
- Maintain a clean and organized front desk area, ensuring that all necessary materials and equipment are readily available.
- Work collaboratively with the fitness team to promote membership sales and retention, and to provide a seamless experience for our members.
- Participate in ongoing training and development to stay up-to-date on company policies, procedures, and best practices.
Requirements
- High school diploma or equivalent required; some college or prior experience in customer service or a related field preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
- Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
- Basic math skills and accuracy with handling cash and credit transactions.
- Ability to maintain confidentiality and handle sensitive information with discretion.
What We Offer
- Competitive hourly rate and opportunities for advancement.
- Medical, dental, and vision insurance, as well as 401(k) and life insurance.
- Free Crunch Fitness membership and discounted personal training sessions.
- Ongoing training and development opportunities to help you grow and succeed in your career.
- A dynamic and supportive work environment, with a team of like-minded individuals who are passionate about health and fitness.
About Crunch Fitness - CR Holdings
Crunch Fitness - CR Holdings is a leading franchisee of Crunch Fitness, with a rapidly expanding club footprint throughout Florida, Georgia, North Carolina, Texas, and Tennessee. We are committed to providing a comprehensive fitness offering and exceptional customer service to our members, and we are seeking like-minded individuals to join our team.
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