Medical Front Desk Supervisor

4 weeks ago


Melbourne, Florida, United States Complete Care Full time
Front Desk Supervisor Job Description

Complete Care is seeking a highly skilled and dedicated Front Desk Supervisor to join our team. As a key administrative position, this role is responsible for overseeing the daily operations of the front desk in the clinic and assisting the Clinic Manager as needed.

Key Responsibilities:
  • Patient Care Coordination: Greet and assist patients, visitors, and staff in a professional and friendly manner. Coordinate patient check-in and check-out processes, ensuring a smooth and efficient experience.
  • Appointment Scheduling: Manage appointment scheduling, patient compliance to their appointments, and scheduling productivity per appointment availability, ensuring optimal utilization of the clinic's schedules.
  • Customer Service: Provide exceptional customer service, addressing patient concerns and complaints, resolving issues promptly and effectively.
  • Administrative Support: Handle or direct any billing, legal representative, or insurance-related inquiries, ensuring accurate and timely resolution.
  • Leadership and Supervision: Supervise and train front desk staff, ensuring adherence to all office policies and procedures, and conduct routine performance evaluations and provide constructive feedback.
Requirements:
  • Strong Organizational Skills: Possess excellent organizational and multitasking abilities, with a focus on ensuring efficient and successful functioning of the office.
  • Excellent Communication Skills: Demonstrate excellent verbal and written communication skills, with a focus on providing top-notch patient care and customer service.
  • Leadership and Supervisory Skills: Possess leadership and supervisory skills, with a focus on guiding and developing front desk staff.

At Complete Care, we value compassion, professionalism, and excellence in patient care. If you're a motivated and dedicated individual who is passionate about making a difference in the lives of our patients, we encourage you to apply for this exciting opportunity.



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