System Specialist III

1 day ago

Kennesaw, Georgia, United States Carrier Full time
Job Summary

Carrier is seeking a highly skilled System Specialist III to join our team. As a key member of our Energy Management Solutions team, you will be responsible for executing, supporting, and leading the delivery of energy management solutions to our customers.

Key Responsibilities:

• Provide startup, commission, and re-commission of customer HVAC, lighting, and refrigeration systems.

• Complete paperwork on time, including posting of work orders, logging of incoming calls, commissioning documentation, and other required updates.

• Understand and review technical documents such as wiring diagrams, as-builts, etc.

• Support and provide superior service via calls, e-mails, tickets, and special projects.

• Analyze different systems and energy data to find potential for energy optimization.

• Understand the operation of field-level equipment and coordinate with the Field Operations team.

• Use questioning and listening skills that support effective telephone communication.

• Resolve problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems.

• Understand the impact of attitude in handling calls professionally.

• Effectively deal with job stress, angry callers, and upset customers.

• Apply the elements of building positive rapport with different types of customers over the phone.

• Display time flexibility towards shifts as per work floor requirements.

Requirements:

• High School Diploma or GED with 2+ years of experience in HVAC Electrician and/or controls service coordinator, service technician, or service dispatcher OR Associates Degree, Technical/Business School Certificate or Diploma, Skilled Trades Apprenticeship, or other post-high school training (2 years duration) with 1+ years of experience in HVAC Electrician and/or controls service coordinator, service technician, or service dispatcher.

• 1+ years of experience with the use of E-Mail, Microsoft Office: Word, Excel, Outlook, and PowerPoint.

• 1+ years of experience in customer service.

Preferred Qualifications:

• Knowledge in controls applications pertaining to HVAC, lighting, and refrigeration.

• Prior experience in HVAC and/or Building Automation.

• Solid understanding of IP networking and computer fundamentals.

• Third-party integration experience (BACnet IP, BACnet MS/TP, Modbus).

• Highly organized individual with above-average time management skills.

• Ability to resolve customer conflict quickly and effectively.

• Able to provide direction and guidance to other team members.

• Significant contribution to the department or unit by applying advanced knowledge of one or more functional areas.

• Excellent communication skills as well as the ability to work well in a team environment and manage the team effectively.

• Must be a self-starter and possess the ability to organize and plan your work schedule.

• Must possess the ability to work without close supervision.

• Always maintain a professional presentation in appearance.

• Must be able to multitask-be able to work on multiple tasks/projects at one time.

Equal Opportunity Employer:

Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, age, or any other federally protected class.

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