Level 2 Helpdesk Technical Specialist
3 weeks ago
We are seeking a highly skilled and experienced IT professional to join our team as a Level 2 Helpdesk Engineer. In this role, you will be responsible for troubleshooting and resolving complex technical issues related to firewalls, switches, servers, and backup systems.
Key Responsibilities:
· Provide second-level support for all IT-related concerns, utilizing strong critical thinking and problem-solving skills.
· Triage and escalate unresolved issues to internal teams, ensuring timely and effective resolution.
· Develop and maintain detailed documentation and analysis of issues to drive continuous improvement.
· Manage and maintain firewalls, switches, servers, and backup systems, ensuring optimal security and efficiency.
· Conduct regular system checks and updates to prevent potential security breaches and ensure optimal system performance.
· Collaborate with team members to develop and refine IT processes, ensuring seamless service delivery.
· Train and support end-users on new technologies and systems, promoting a culture of innovation and continuous learning.
Qualifications:
· Proven experience as a helpdesk engineer or similar role, with a strong background in ITIL practices and ITSM platforms.
· In-depth knowledge of firewalls, switches, servers, and backup solutions, with a focus on security and efficiency.
· Strong communication and customer service skills, with the ability to work effectively in a fast-paced environment.
Benefits:
· Competitive salary and benefits package, including health insurance and retirement plans.
· Opportunities for career advancement and professional development, with a focus on continuous learning and growth.
· Collaborative and supportive work environment, with a strong focus on teamwork and continuous improvement.
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