Level 2 Helpdesk Technical Specialist

3 weeks ago


Astoria, New York, United States Perimeterwatch Full time
Job Description

We are seeking a highly skilled and experienced IT professional to join our team as a Level 2 Helpdesk Engineer. In this role, you will be responsible for troubleshooting and resolving complex technical issues related to firewalls, switches, servers, and backup systems.

Key Responsibilities:

· Provide second-level support for all IT-related concerns, utilizing strong critical thinking and problem-solving skills.

· Triage and escalate unresolved issues to internal teams, ensuring timely and effective resolution.

· Develop and maintain detailed documentation and analysis of issues to drive continuous improvement.

· Manage and maintain firewalls, switches, servers, and backup systems, ensuring optimal security and efficiency.

· Conduct regular system checks and updates to prevent potential security breaches and ensure optimal system performance.

· Collaborate with team members to develop and refine IT processes, ensuring seamless service delivery.

· Train and support end-users on new technologies and systems, promoting a culture of innovation and continuous learning.

Qualifications:

· Proven experience as a helpdesk engineer or similar role, with a strong background in ITIL practices and ITSM platforms.

· In-depth knowledge of firewalls, switches, servers, and backup solutions, with a focus on security and efficiency.

· Strong communication and customer service skills, with the ability to work effectively in a fast-paced environment.

Benefits:

· Competitive salary and benefits package, including health insurance and retirement plans.

· Opportunities for career advancement and professional development, with a focus on continuous learning and growth.

· Collaborative and supportive work environment, with a strong focus on teamwork and continuous improvement.



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