Events and Lifestyle Specialist

Position: Lifestyle and Events Coordinator | BeLoved Hospice

Role Summary

This role operates under the guidance of the Vice President of Business Development and is tasked with the planning and execution of activities that cater to the diverse interests of hospice patients. The Lifestyle and Events Coordinator will design small group engagements aimed at enhancing the quality of life for hospice patients. Collaboration with the marketing team is essential to create and implement programs that accommodate varying levels of ability and interest, ensuring the holistic needs of patients are addressed.

Key Responsibilities:

The following work environment characteristics are representative of those an employee may encounter while fulfilling the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

General Duties:

1. Exhibit a comprehensive understanding of the organization's mission, philosophy, and service scope.
2. Respect and uphold patient rights and responsibilities, including privacy, confidentiality, and safety, while reporting any instances of abuse or neglect.
3. Foster effective working relationships with colleagues, patients, families, caregivers, and community professionals.
4. Demonstrate reliability by consistently reporting to work on time and providing appropriate notification for absences.
5. Exhibit problem-solving abilities by assessing situations and exploring all options to resolve issues promptly.
6. Seek guidance and direction as necessary, following the proper chain of command.
7. Maintain professionalism in all interactions with employees, patients, families, caregivers, referral sources, contractors, and community members.
8. Manage time effectively by coordinating activities for maximum productivity and efficiency, adjusting work schedules as needed, and completing projects within set timeframes.
9. Engage in Performance Improvement initiatives.
10. Work independently and collaboratively within the Interdisciplinary Team framework.
11. Encourage a team-oriented approach through cooperation, mutual respect, flexibility, and dependability.
12. Ensure compliance with all regulatory standards at the state, federal, and CHAP levels.
13. Take responsibility for ongoing personal development and continuing education.
14. Complete all assigned monthly and annual training as directed by the Governing Board, Director of Human Resources, and/or Director of Nursing.
15. Create opportunities for new referrals and build referral relationships while representing the organization in the community.
16. Support the philosophy, objectives, and mission of BeLoved Hospice.
17. Stay updated with all mandatory agency requirements.

Specific Responsibilities:

1. Possess working knowledge of software such as Canva and MS Office.
2. Maintain relationships with current, past, and potential activity vendors and organizations.
3. Assist the Bereavement Coordinator in organizing the annual Celebration of Life.
4. Plan and coordinate programs for holidays and special occasions.
5. Assist in creating promotional materials for each event in a timely manner.
6. Oversee the orientation and management of volunteers, collaborating with the Hospice Volunteer Coordinator for recruitment and training.
7. Arrange necessary training with other departments as required.
8. Disseminate information regarding upcoming events and activities.
9. Keep detailed records of volunteer information and assignments.
10. Ensure clear communication of the organization's purpose and actions.
11. Engage in community outreach and partner with organizations, universities, assisted living communities, and referral sources to promote volunteer opportunities and develop referral relationships.
12. Interact with patients and staff in a hospitable manner.
13. Understand HIPAA regulations and maintain confidentiality.
14. Promote the Mission and Values of BeLoved Hospice in all responsibilities.
15. Flexibly adjust schedule to ensure proper staffing for events, including working weekends and evenings as needed.
16. Conduct data tracking and analysis as required.
17. Participate in organizational record-keeping and documentation processes.
18. Perform other duties as assigned or necessary for the organization.

Non-Essential Functions:

1. Perform additional duties as required.
2. Attendance is crucial for this role, particularly during scheduled events.
3. This position does not allow for exclusive remote work.

HIPAA Compliance:

As the Lifestyle and Events Coordinator, you will be responsible for handling sensitive patient information, including health-related data, in accordance with the Health Insurance Portability and Accountability Act (HIPAA). This entails ensuring the confidentiality, integrity, and availability of protected health information (PHI) at all times. Unauthorized disclosure or breach of HIPAA regulations may lead to legal consequences for both the individual and the organization. It is essential to understand and adhere to HIPAA policies and procedures to protect employee privacy and maintain compliance.

Qualifications

Education:

• High School Diploma or equivalent (required).
• Some college education preferred.
• Training or certification in senior services preferred.
• Food Handlers Permit required.
• OLCC certification preferred (Oregon Liquor and Cannabis Commission).

Experience:

• 3-5 years of experience in event coordination required.
• 3-5 years of experience working with older adults in a long-term care facility or CCRC preferred.
• 2 or more years of experience in volunteer outreach and programming preferred.
• 2-3 years of customer service experience preferred.
• Ability to self-direct daily tasks.

Skills and Knowledge:

• A compassionate and kind demeanor.
• Excellent organizational and team coordination skills.
• Strong communication abilities, including listening, reading, writing, and speaking English proficiently.
• Professionalism in organization, appearance, demeanor, and interactions with members, families, and staff.
• Knowledge of Universal Precautions, infection control practices, and hazard communications.
• Ability to work independently while also being a team player, capable of preparing for and hosting activities without supervision.
• Commitment to promoting teamwork and the mission of BeLoved Hospice.
• Competence in using various technological tools, including software and audio/video equipment.
• Ability to make prompt, clear judgments while being sensitive to diverse communication styles and personalities.
• Outstanding customer service skills.
• Ability to plan ahead and work within tight timelines, managing multiple tasks and individuals simultaneously.
• Willingness to take responsibility for leadership, planning, and decision-making.
• Ability to effectively motivate participants in planned activities and events.
• Public speaking skills for events, forums, and presentations to members and staff.
• Ability to maintain relationships that facilitate task completion and resolve conflicts.
• Capability to identify task requirements, monitor progress, and meet project deadlines.
• Ability to systematically identify and define problems, evaluate alternatives, and implement effective solutions.
• Participation in training and in-services to enhance personal development in alignment with BeLoved Hospice's philosophy of promoting wellness in all aspects of patient care.

Benefits

Why Choose BeLoved Hospice?

We are a forward-thinking, engaging, and professional hospice provider dedicated to exceptional patient care while maintaining a light-hearted atmosphere behind the scenes. Our aim is to cultivate a culture that promotes work/life balance and continuous growth through company-sponsored education and mutual respect.

We offer:
Opportunities for growth
A relaxed work environment
On-the-job training
Competitive compensation and comprehensive benefits, including:
Medical, Dental, and Vision Insurance
Voluntary Supplemental Insurance options
401(k) with competitive employer matching
Paid Time Off and Holidays
Mileage reimbursement
Education reimbursement
Continuing education opportunities
Safety equipment provisions