Events and Lifestyle Specialist

Position: Lifestyle and Events Coordinator | BeLoved Hospice

Role Summary

This role operates under the guidance of the Vice President of Business Development and is tasked with the creation and management of activities that cater to the diverse interests of hospice patients. The Lifestyle and Events Coordinator will organize small group engagements aimed at enhancing the quality of life for hospice patients. Collaboration with the marketing team is essential to design and execute a program that accommodates varying abilities and preferences, ensuring that the needs and wishes of patients are fulfilled across multiple dimensions of their experience.

Key Responsibilities:

The following work environment characteristics are representative of those an employee may encounter while fulfilling the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

General Duties:

1. Exhibit a comprehensive understanding of the organization's mission, philosophy, and service scope.
2. Uphold knowledge and respect for patient rights, ensuring privacy, confidentiality, and safety, including the reporting of any abuse or neglect.
3. Foster and maintain effective working relationships with co-workers, patients, families, caregivers, and other community professionals.
4. Demonstrate reliability by consistently reporting to work on time and providing appropriate notifications for absences or delays.
5. Utilize problem-solving skills to assess situations, explore solutions, and address issues in a timely manner.
6. Seek guidance and direction as necessary, adhering to the established chain of command.
7. Maintain professionalism through respectful interactions with employees, patients, families, caregivers, referral sources, contractors, and community members.
8. Exhibit effective time management skills by coordinating activities for maximum productivity and efficiency, adjusting work schedules as needed, and completing projects within designated time frames.
9. Engage in Performance Improvement initiatives.
10. Work independently and collaboratively within the Interdisciplinary Team framework.
11. Encourage a team-oriented approach through cooperation, mutual respect, flexibility, and dependability.
12. Ensure compliance with all regulatory standards set by State, Federal, and CHAP.
13. Take responsibility for ongoing personal development and continuing education.
14. Complete required monthly and annual training as designated by the Governing Board, Director of Human Resources, and/or Director of Nursing.
15. Create opportunities for new referrals and develop referral relationships while representing the organization in the community.
16. Support the philosophy, objectives, and mission of BeLoved Hospice.
17. Stay updated with all mandatory agency requirements.

Specific Responsibilities:

1. Possess working knowledge of tools such as Canva and MS Office.
2. Maintain relationships with current, past, and potential activity vendors and organizations.
3. Assist the Bereavement Coordinator in executing the annual Celebration of Life.
4. Plan and coordinate programs for holidays and special occasions.
5. Help create promotional materials for each event in a timely manner.
6. Oversee the orientation and management of volunteers, collaborating with the Hospice Volunteer Coordinator for recruitment and training.
7. Arrange necessary training with other departments as required.
8. Disseminate information regarding upcoming events and activities.
9. Maintain detailed records of volunteer information and assignments.
10. Ensure clear communication of the organization's purpose and actions.
11. Assist with community outreach and partner with organizations, universities, assisted living communities, and referral sources to promote volunteer opportunities and develop referral relationships.
12. Engage with patients' staff in a hospitable manner.
13. Understand HIPAA regulations and maintain confidentiality.
14. Promote the Mission and Values of BeLoved Hospice in all responsibilities.
15. Flexibly adjust schedule to ensure adequate staffing for events, including weekends and evenings as necessary.
16. Conduct data tracking and analysis as required.
17. Participate in organizational record-keeping and documentation processes.
18. Perform other duties as assigned or necessary within overlapping roles and responsibilities.

Non-Essential Functions:

1. Perform additional duties as required.
2. Attendance is critical in this role, and while not deemed essential, a commitment to being present for scheduled events is expected.
3. This position does not allow for exclusive remote work.

HIPAA Compliance:

As the Lifestyle and Events Coordinator, handling sensitive patient information, including health-related data, in accordance with the Health Insurance Portability and Accountability Act (HIPAA) is mandatory. This includes ensuring the confidentiality, integrity, and availability of protected health information (PHI) at all times. Any unauthorized disclosure or breach of HIPAA regulations may result in legal consequences for both the individual and the organization. It is crucial to understand and adhere to HIPAA policies and procedures to protect employee privacy and maintain compliance.

Qualifications:

Education:

• High School Diploma or equivalent (required).
• Some college education preferred.
• Training or certification in senior services preferred.
• Food Handlers Permit required.
• OLCC certification preferred (Oregon Liquor and Cannabis Commission).

Experience:

• 3-5 years of experience in event coordination required.
• 3-5 years of experience working with older adults in a long-term care facility or CCRC preferred.
• 2 or more years of experience in volunteer outreach and programming preferred.
• 2-3 years of customer service experience preferred.
• Ability to self-direct daily activities.

Knowledge and Skills:

• A compassionate and kind demeanor.
• Excellent organizational and team coordination skills.
• Strong communication abilities, including listening, reading, writing, and speaking English proficiently.
• Professional appearance and conduct in interactions with members, families, and staff.
• Knowledge of Universal Precautions, infection control practices, and hazard communications.
• Ability to work independently while also being part of a team, preparing for and hosting activities and meetings without supervision.
• Promote teamwork and align with BeLoved Hospice's mission and goals.
• Competent in the daily use of various technological tools, including software and audio/video equipment.
• Ability to make quick, clear judgments while being sensitive to different communication styles and personalities.
• Outstanding customer service skills.
• Ability to plan ahead and work within tight timelines, managing multiple situations and individuals simultaneously.
• Ability to take responsibility for leadership, direction, planning, negotiation, organization, and decision-making.
• Ability to effectively motivate participants in planned activities and events.
• Public speaking skills for events, forums, and presentations to members and staff.
• Ability to maintain relationships that facilitate task completion, cooperate, resolve conflicts, and recognize the needs of others.
• Ability to identify task requirements, monitor progress, and meet deadlines for project completion.
• Ability to systematically identify and define problems, evaluate alternatives, and implement mindful and cost-effective solutions.
• Attend in-services and training to enhance personal development in alignment with BeLoved Hospice's philosophy to promote the emotional, intellectual, physical, social, spiritual, and vocational wellness of each patient.

Benefits:

Why Choose BeLoved Hospice?

We are an innovative, enjoyable, and professional hospice provider dedicated to exceptional patient care while maintaining a light-hearted atmosphere behind the scenes. Our goal is to cultivate a culture that promotes work/life balance and ongoing growth through company-sponsored education, mutual respect, and opportunities for advancement.

We offer:
Growth opportunities
A relaxed work environment
On-the-job training
Competitive compensation and comprehensive benefits, including:
Medical, Dental, and Vision Insurance
Voluntary Supplemental Insurance options such as Short- & Long-Term Disability, Life Insurance, and more
401(k) with competitive employer matching
Paid Time Off
Paid Holidays
Mileage reimbursement
Education reimbursement
Continuing education opportunities
Katana Safety Device