Customer Experience Specialist
4 days ago
We are a customer-focused automotive service center looking for a highly skilled and customer-focused Service Advisor/Writer to join our team.
Responsibilities- Provide Exceptional Customer Service: Greet customers warmly and assess their service needs. Communicate effectively with customers to determine their automotive concerns and explain the necessary repairs and services.
- Schedule Appointments and Manage Workflow: Prepare detailed service estimates and provide clear explanations of work required. Schedule service appointments and manage the workflow in the shop.
- Ensure Quality Repairs: Coordinate with technicians to ensure timely and accurate completion of repairs.
- Build Customer Relationships: Maintain customer records, including detailed notes on services performed and customer preferences.
- Handle Customer Inquiries: Follow up with customers after service to ensure satisfaction and address any concerns. Handle customer inquiries, complaints, and feedback professionally and efficiently.
- A valid driver's license is required, along with a clean driving record.
- BASIC UNDERSTANDING OF AUTOMOTIVE SYSTEMS AND REPAIRS IS REQUIRED.
- Previous experience in a service advisor/writer role or in a customer service position within the automotive industry is preferred.
This position offers competitive pay based on experience ($60,000 - $80,000 per year) and a comprehensive benefits package, including health, dental, and 401k plus pension. Paid time off and holidays are provided. Ongoing training and development opportunities are available. Employee discounts on services and parts are offered.
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