Customer Service Operations Lead
7 days ago
We are seeking a highly skilled and motivated Customer Service Operations Lead to join our team at McKellips Store (Center & McKellips). As a key member of our management team, you will be responsible for overseeing the day-to-day operations of the sales floor, leading a high-performing team, and driving business results.
Key Responsibilities:
- Execute retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production.
- Makes decisions on matters relating to the day-to-day retail operation within their defined work area.
- Conducts new goods inventory and ensures proper reporting.
- Reconciles and balances all daily paperwork.
- Ensures Team Members deliver excellent customer service to donors and customers.
- Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
- Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs.
- Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
- Transfers to different stores at any given time due to business needs.
Requirements:
- High School Diploma, GED, or equivalent work experience
- One-year work experience in Retail Management, preferred
- One-year customer service experience required
- Proficient in Microsoft Office Suite
- Ability to pass a background check and drug screen, where applicable for position
- Ability to speak and read English proficiently
Estimated Salary: $17.00 per hour, with comprehensive benefits package including medical, dental, vision, 401K, paid time off, and holidays. We offer a dynamic and supportive work environment that values diversity and is centered on success. If you're looking for a challenging and rewarding career opportunity, apply today
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