Customer Service Operations Lead

7 days ago


Mesa, Arizona, United States McKellips Store (Center & McKellips) Full time

We are seeking a highly skilled and motivated Customer Service Operations Lead to join our team at McKellips Store (Center & McKellips). As a key member of our management team, you will be responsible for overseeing the day-to-day operations of the sales floor, leading a high-performing team, and driving business results.

Key Responsibilities:

  • Execute retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production.
  • Makes decisions on matters relating to the day-to-day retail operation within their defined work area.
  • Conducts new goods inventory and ensures proper reporting.
  • Reconciles and balances all daily paperwork.
  • Ensures Team Members deliver excellent customer service to donors and customers.
  • Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
  • Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs.
  • Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
  • Transfers to different stores at any given time due to business needs.

Requirements:

  • High School Diploma, GED, or equivalent work experience
  • One-year work experience in Retail Management, preferred
  • One-year customer service experience required
  • Proficient in Microsoft Office Suite
  • Ability to pass a background check and drug screen, where applicable for position
  • Ability to speak and read English proficiently

Estimated Salary: $17.00 per hour, with comprehensive benefits package including medical, dental, vision, 401K, paid time off, and holidays. We offer a dynamic and supportive work environment that values diversity and is centered on success. If you're looking for a challenging and rewarding career opportunity, apply today



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