Retail Store Operations Manager

7 days ago


Mesa, Arizona, United States McKellips Store (Center & McKellips) Full time
About McKellips Store (Center & McKellips)
McKellips Store (Center & McKellips) is a retail store dedicated to providing excellent customer service and helping individuals find employment opportunities. Our store is committed to creating a positive shopping experience for our customers and fostering a supportive work environment for our employees.

Job Summary
The Retail Store Operations Manager will be responsible for leading the daily operations of the sales floor, ensuring that all tasks are completed efficiently and effectively. This role requires strong leadership and communication skills, as well as the ability to work collaboratively with team members to achieve common goals.

Main Responsibilities:
  • Develop and execute retail operations plans to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
  • Monitor product levels daily to achieve bottom line sales budget against targets.
  • Ensure payroll costs and operating costs are managed to budget.
  • Ensure Team Members deliver excellent customer service to donors and customers.
  • Work to de-escalate customer situations while finding an appropriate solution.
  • Ensure store locations are clean, well-kept, and reflect the Goodwill brand appropriately.

Requirements:
  • A high school diploma or equivalent work experience.
  • One-year work experience in Retail Management required.
  • One-year customer service experience required.
  • Proficient in Microsoft Office Suite.
  • Ability to pass a background check and drug screen, where applicable for position.
  • Ability to speak and read English proficiently.

Salary:$45,000 per year

About the Benefits:
  • 5 Medical Plans
  • Employer Funded Health Reimbursement Account (HRA)
  • 3 Dental Plans
  • Vision Plan
  • 401K (Immediate participation upon hire)
  • Employer Paid Life Insurance
  • Employee Assistance Program (EAP)
  • Paid Time Off; Sick and Vacation
  • Paid Holidays


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