Service Advisor

3 weeks ago


Elmhurst, Illinois, United States TransChicago Truck Group Full time
Job Summary

We are seeking a skilled Service Advisor to join our team at TransChicago Truck Group. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities
  • Accurately document customer vehicle problems and verify customer information.
  • Establish customer payment methods and obtain credit approval as needed.
  • Notify foremen of incoming work, repair order status, and comments in Sparcs.
  • Park vehicles in assigned areas, ensure they are locked, and all keys are marked and put away correctly.
  • Communicate updates from customers to foremen via comments in Service Link.
  • Monitor repair progress and contact customers regarding changes in estimates or promised times.
  • Handle telephone inquiries regarding inbound work and work in process.
  • Review repair orders to ensure work is completed and additional work and authorization are noted.
Requirements
  • High School Diploma.
  • 1-3 years' experience in automotive or service industry.
  • Customer service experience.
  • Technical experience in engine operation and repair.
  • Valid driver's license.
Why Work with Us

At TransChicago Truck Group, we offer a range of benefits, including healthcare, opportunities for career advancement, and a commitment to diversity and inclusion.

We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.


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