Field Service Client Administrator-East Elmhurst, NY
5 days ago
We are seeking a highly skilled Field Service Client Administrator to join our team at Aventiv Technologies, LLC. As a Field Service Client Administrator, you will be responsible for developing trusted advisor relationships with facility staff members, managing day-to-day services and support needs, and improving customer loyalty and satisfaction.
Key Responsibilities- Establish and maintain relationships with facility staff members, account management, and other Securus personnel.
- Research and resolve issues reported by agency staff members, escalating to the appropriate department as needed.
- Communicate internally with clients and Securus personnel to facilitate resolution.
- Open, address, resolve, and track tickets, advising customers and Securus personnel of service-affecting issues.
- Maintain partnership and regular communication with account management.
- Provide outstanding customer service and support to maintain high client satisfaction.
- Attend onsite meetings as designated by facility leadership.
- Perform basic technical support functions, including password resets and handouts, user setup, and product training.
- Travel to neighboring facilities within an assigned region, sometimes with minimal lead time.
- Assist Tech Support in maintaining computer hardware, software, and equipment.
- Perform kiosk maintenance, including keyboard, USB replacement, camera adjustment, and other tasks.
- Oversee the rollout of services for newly acquired clients to align both parties' interests.
- Manage and maintain assigned company inventories and assets.
- Distribute tablets and accessories to approved incarcerated individuals.
- Collect and track customer statistics and trends to inform future account behavior and opportunities.
- Understand systems, training, and support needs for assigned clients and refer them to account managers and internal customer training as needed.
- High school education or equivalent.
- Ability to travel from facility to facility.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint) and ability to learn new technology.
- Ability to work well in an energized, fast-paced, entrepreneurial, and collaborative environment.
- Relevant work experience in a technology or telecommunications industry.
- Regularly stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and office equipment.
- Occasionally reach, stoop, or kneel.
- Regularly walk and climb steps.
- Regularly lift up to 20 lbs; occasionally lift up to 40 lbs.
- $23.26/hr - $26.52/hr (depending on experience).
- Health insurance.
- 401(k).
- Disability.
- Life insurance.
- Paid time off.
- Voluntary benefits.
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East Elmhurst, New York, United States Aventiv Technologies, LLC Full timeJob SummaryAventiv Technologies, LLC is seeking a highly skilled and motivated Field Service Client Administrator to join our team in East Elmhurst, NY. As a Field Service Client Administrator, you will be responsible for developing a trusted advisor relationship with facility staff members, establishing yourself as the point of contact for managing the...
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East Elmhurst, New York, United States Aventiv Technologies, LLC Full timeAbout the RoleAventiv Technologies, LLC is seeking a highly skilled and experienced Field Service Client Administrator to join our team. As a Field Service Client Administrator, you will be responsible for developing a trusted advisor relationship with facility staff members, establishing yourself as the point of contact for managing day-to-day services and...
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East Elmhurst, New York, United States Aventiv Technologies, LLC Full timeJob SummaryWe are seeking a highly skilled Field Service Client Administrator to join our team at Aventiv Technologies, LLC. As a key member of our client support team, you will be responsible for developing and maintaining strong relationships with our clients, ensuring their needs are met, and providing exceptional customer service.Key...
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