Field Service Client Administrator-East Elmhurst, NY

3 months ago

East Elmhurst, United States Aventiv Technologies, LLC Full time
Welcome to Aventiv Please watch this brief video to find out if this is the place you want to be

Aventiv Technologies - Where your future awaits - YouTube

**Associate Referral Reward Eligible**

Job Purpose:

The role of the Field Service Client Administrator (FSCA) is to develop a trusted advisor relationship with facility staff members. To establish him or herself as the point of contact for managing the day-to-day services and support needs of their assigned area and seek to improve customer loyalty and satisfaction.

Essential Duties:
  • Primary representative between on-site facility personnel, Account Management & other Securus personnel.
  • Research issues reported by Agency staff members with the purpose of achieving resolution or escalation to the appropriate department.
  • Assist, monitor and or issue escalations as needed with other internal departments.
  • Communicate internally all client requests and issues to facilitate resolution.
  • Open, address, resolve and track tickets and advise customer and Securus Personnel of service-affecting issues.
  • Maintain partnership and regular communication with Account Management.
  • Maintain a high level of client satisfaction through outstanding customer service and support.
  • Required to attend onsite meetings as designated by facility leadership.
  • Perform basic Technical Support functions (password resets and handouts, user set up, etc...) and basic product training as needed or requested by the customer.
  • Travel to neighboring facilities within an assigned region sometimes with minimal lead time as a backup.
  • Assist Tech Support in the maintenance of computer hardware, software and other equipment by providing troubleshooting results.
  • Perform Kiosk maintenance (keyboard, USB replacement, camera adjustment, etc.)
  • Oversee rollout of services for newly acquired clients to align both parties' interests.
  • Manages and maintains assigned company inventories and assets (tablets, accessories, tools, parts inventory, laptop etc.)
  • Distribute tablets and accessories to approved incarcerated individuals.
  • Collect and track customer statistics and trends that may assist in determining future account behavior and opportunities.
  • Understanding systems, training and support needs for assigned client base & referring them to our Account Manager and internal Customer Training as needed.
  • Perform other duties as assigned.
Knowledge, Skills and Abilities:
  • Excellent oral and written communication & presentation skills.
  • Ability to communicate with co-workers and business contacts in a courteous and professional manner.
  • Ability to develop ongoing rapport with clients and consumers and obtain relevant information.
  • Ability to work under pressure, to meet deadlines, to deal positively with rejection and conflicts as well as negative feelings of products.
  • Strong relationship management skills.
  • Proven ability to manage multiple projects at a time while paying strict attention to detail.
  • High degree of problem-solving conflict resolutions and negotiation skills for both external and internal customers.
  • Demonstrated ability to communicate, present and influence effectively at all levels of the organization.
  • Must be able to work in a fast-paced environment where problem resolution times are measured in hours.
  • Strong data/information analysis and integration skills.
  • Ability to effectively manage time and information with minimal supervision.
  • Excellent organizational and time management abilities.
  • Ability to identify, prioritize and respond to multiple and conflicting tasks.
  • Ability to quickly adapt to change.
  • Flexible and enthusiastic to learn new skills and problem solve solutions.
  • Uses small hand tools to make kiosk and/or video visitation repairs.
  • Ability to travel up to 1 week with 2 weeks' notice.
  • Proven ability to successfully draft and execute strategic account plans.
  • Must exhibit all the company's cultural attributes.
Minimum Qualifications:
  • High School education or equivalent.
  • Ability to travel from facility to facility
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint), & capable of learning new technology
  • Ability to work well in an energized, fast paced, entrepreneurial, and collaborative environment
Preferred Qualifications:
  • Relevant work experience in a technology or telecommunications industry (preferred)
Physical Requirements
  • While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment.
  • Occasionally may need to reach, stoop, or kneel.
  • Regularly walk and climb steps.
  • Regularly lift up to 20 lbs; occasionally lift up to 40 lbs
Salary and Benefits:

At Aventiv Technologies, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.
  • $23.26/hr. - $26.52/hr. (depending upon experience)
  • Health Insurance
  • 401(k)
  • Disability
  • Life Insurance
  • Paid Time Off
  • Voluntary Benefits

Aventiv Privacy Policy:

www.aventiv.com/privacy

Equal Employment Policy:

Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.

  • Speech Language Pathologist

    3 weeks ago

    East Elmhurst, United States Soliant Full time

    Job DescriptionJob DescriptionMinimum 1+ years speech therapy experience required.Soliant is seeking a dynamic Speech-Language Pathologist (SLP) to join our team and make a meaningful difference in the lives of our clients. If you're passionate about helping individuals improve their communication skills and thrive in a collaborative environment, we want...

  • Speech Language Pathologist

    1 month ago

    East Elmhurst, United States Soliant Full time

    Job DescriptionJob DescriptionMinimum 1+ years speech therapy experience required.Soliant is seeking a dynamic Speech-Language Pathologist (SLP) to join our team and make a meaningful difference in the lives of our clients. If you're passionate about helping individuals improve their munication skills and thrive in a collaborative environment, we want to...

  • Field Service Client Administrator-East Elmhurst, NY

    1 month ago

    East Elmhurst, New York, United States Aventiv Technologies, LLC Full time

    Job SummaryWe are seeking a highly skilled Field Service Client Administrator to join our team at Aventiv Technologies, LLC. As a key member of our client support team, you will be responsible for developing and maintaining strong relationships with our clients, ensuring their needs are met, and providing exceptional customer service.Key...

  • School Speech-Langauge Pathologist | East Elmhurst, NY

    1 month ago

    East Elmhurst, United States Soliant Full time

    Job DescriptionJob DescriptionMinimum 1+ years speech therapy experience required.Job Title: School Speech-Language Pathologist (SLP)Location:East Elmhurst, NYJob Type: Contract Hours:10 hours a weekPosition Overview:We are seeking a dedicated Speech-Language Pathologist (SLP) to join our team for the uping academic year. The SLP will be responsible for...

  • School Speech-Langauge Pathologist | East Elmhurst, NY

    3 weeks ago

    East Elmhurst, United States Soliant Full time

    Job DescriptionJob DescriptionMinimum 1+ years speech therapy experience required.Job Title: School Speech-Language Pathologist (SLP)Location:East Elmhurst, NYJob Type: Contract Hours:10 hours a weekPosition Overview:We are seeking a dedicated Speech-Language Pathologist (SLP) to join our team for the upcoming academic year. The SLP will be responsible for...

  • Ultrasound Technologist

    3 weeks ago

    Elmhurst, Illinois, United States Allied 247 Full time

    Job Title: Ultrasound Technologist - Elmhurst, NYJob Description:Allied 24/7 is seeking a highly skilled Ultrasound Technologist to join our team in Elmhurst, NY. As a travel Ultrasound Technologist, you will be responsible for performing diagnostic ultrasound procedures, interpreting images, and providing patient care in a fast-paced hospital...

  • Travel Ultrasound Technologist

    4 weeks ago

    Elmhurst, New York, United States Infojini Healthcare Full time

    We’re seeking an experienced Registered Ultrasound Tech to join our team in Elmhurst, NY.About the JobThis 13-week assignment will have you working with a renowned healthcare facility, utilizing your expertise in vascular ultrasound technology to provide top-notch care to patients.Key Responsibilities:Perform high-quality ultrasound exams for vascular...

  • Travel-LPN-Elmhurst, NY

    4 days ago

    Elmhurst, United States NursingPro Staffing Full time

    About the job Travel-LPN-Elmhurst, NY A great opportunity is at your fingertips! Job Summary:Title: LPNSpecialty: LPNUnit: LPN-LTCLocation: BROOKLYN, NYProminent Facility!Shift: Ft day and evening shifts. PT nightsRequirements: LPN LicenseAt least 1 year experience9 Reasons You Should Join Us Today! Discover exciting BENEFITS:Awesome PayAward Winning...

  • Administrative Assistant for Clinical Placement

    1 week ago

    Elmhurst, United States Elmhurst University Full time

    Posting Text Posting Number S00599PPosition Status Non-ExemptReporting Relationship(s) Chair, Nursing and Public HealthSupervisory RelationshipsJob Summary In collaboration with the Chair of the Department of Nursing and Public Health and the directors of the Undergraduate and Graduate programs, this position works to acquire, plan, contract, monitor...

  • Speech Language Pathologist

    3 weeks ago

    East Elmhurst, United States Soliant Full time

    Job DescriptionJob DescriptionMinimum 1+ years speech therapy experience required.Soliant seeks a licensed Speech Therapist to join a school district in East Elmurst, New York for the upcoming 2024-2025 school year. As a Speech Language Pathologist, you'll assess and treat students with communication disorders, develop tailored treatment plans, and...

  • Speech Language Pathologist

    1 month ago

    East Elmhurst, United States Soliant Full time

    Job DescriptionJob DescriptionMinimum 1+ years speech therapy experience required.Soliant seeks a licensed Speech Therapist to join a school district in East Elmurst, New York for the uping 2024-2025 school year. As a Speech Language Pathologist, you'll assess and treat students with munication disorders, develop tailored treatment plans, and collaborate...

  • City of Elmhurst, Administrative Intern

    2 weeks ago

    Elmhurst, United States Illinois City County Management Association (ILCMA) Full time

    This position is designed to offer undergraduate or graduate students the opportunity to perform a variety of entry level professional administrative work, research, analysis, and project design work in support of the City Manager’s office and Office of Communications. Assignments and projects will involve assistance with the visual communications...

  • City of Elmhurst, Administrative Intern

    2 weeks ago

    Elmhurst, United States Illinois City County Management Association (ILCMA) Full time

    This position is designed to offer undergraduate or graduate students the opportunity to perform a variety of entry level professional administrative work, research, analysis, and project design work in support of the City Manager’s office and Office of Communications. Assignments and projects will involve assistance with the visual communications...

  • ISITE TECHNOLOGIES | Java fullstack Developer | east elma, ny

    5 days ago

    east elma, United States ISITE TECHNOLOGIES Full time

    JOB : Java fullstack DeveloperExperience : 10 yearsLocation : East elmhurst -NYConditions: Local need & onsite interview Visa : Any Visa Skills : Redis, Dockers , kuberneties, jest, junit, spring , git hub , Sql , react , redux , flux , saml2/open id/oauth 2, rest api , hibernate , typescript

  • Radiology Technologist

    1 week ago

    Elmhurst, New York, United States Medical Solutions Full time

    Job DetailsMedical Solutions is seeking a talented Radiology Technologist for a travel assignment in Elmhurst, New York.Job DescriptionSpecialty: Radiology TechnologistDiscipline: Allied Health ProfessionalDuration: 6 weeks40 hours per weekShift: 8 hours, eveningsEmployment Type: TravelWe're looking for a skilled Radiology Technologist to provide...

  • Speech Language Pathologist

    4 weeks ago

    East Elmhurst, United States Soliant Full time

    Job DescriptionJob DescriptionMinimum 1+ years speech therapy experience required.Are you a dedicated and passionate Speech Language Pathologist seeking an exciting opportunity to work in a school near East Elmhurst, New York? We are excited to announce an opening for a motivated individual to join our team and provide essential speech and language services...

  • Travel Nurse RN

    1 week ago

    Elmhurst, United States Triage Staffing Full time

    Travel Nursing: Oncology ElmhurstLocation: ElmhurstStart Date: 11/20/2024Shift Details: 8H Days (8:30 AM-4:30 PM) 40 hours per weekLength: 13 WEEKS 13 weeksApply for specific facility details.Oncology RN

  • Bilingual Student Teaching Clinical Supervisor

    3 weeks ago

    Elmhurst, United States Elmhurst University Full time

    Posting Detail Information Posting Number F00225PPosition Status ExemptReporting Relationship(s) Dean, School of EducationSupervisory RelationshipsJob Summary The School of Education at Elmhurst University invites applications for Spanish bilingual supervisors for the special education, early childhood and elementary education programs with experience...

  • Travel Ultrasound in Elmhurst, NY

    2 weeks ago

    elmhurst, United States Aya Healthcare Full time

    Aya Healthcare has an immediate opening for the following position: Ultrasound Tech - General in Elmhurst, NY.We’ll work with you to build the healthcare career of your dreams. Whether you want a job close to home or across the country, we’ve got you.Job Details:Pay: $2736.6/week - $2929.4/weekAssignment Length: 13-week assignmentShift: 5, 8-Hour 09:00 -...

  • Travel Ultrasound in Elmhurst, NY

    3 months ago

    Elmhurst, United States Aya Healthcare Full time

    Aya Healthcare has an immediate opening for the following position: Ultrasound Tech - General in Elmhurst, NY.We’ll work with you to build the healthcare career of your dreams. Whether you want a job close to home or across the country, we’ve got you.Job Details:Pay: $2748.55/week - $2973.89/weekAssignment Length: 13-week assignmentShift: 5, 8-Hour 09:00...