Infrastructure Support Specialist
5 days ago
About the Role:
At Datum Technologies Group, we are seeking a highly skilled and experienced Infrastructure Support Specialist to join our team. This is a long-term contract opportunity in Atlanta, GA.
About You:
- A strong communicator with excellent teamwork and collaboration skills
- A problem-solving expert with experience in IT support
Your Responsibilities:
- Implement and maintain desktop devices, applications, peripherals, telephone systems, network devices, and airline-specific equipment
- Provide operational support for IMAC requests across office environments, reservation centers, and airport locations
- Deliver on-site service and customer support during field visits or dispatches
- Diagnose technical issues, identify solutions, and resolve software, setup, and hardware problems
- Generate detailed service reports and document troubleshooting processes
- Collect and analyze performance data to identify areas for improvement and provide technical assistance
- Maintain accurate documentation for complex technical solutions and workarounds
- Build and maintain positive relationships with customers through exceptional service
- Coordinate troubleshooting efforts for field engineers, technicians, and customers to resolve issues effectively
- Ensure workflow is tied to schedule and deliver timely resolutions
- Able to use a ladder and work in various field environments
PREFERRED SKILLS:
- Experience with telephone systems and phone support
About the Salary:
The estimated annual salary for this role is around $85,000 - $110,000, depending on experience.
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