Infrastructure Support Specialist

5 days ago


Atlanta, Georgia, United States Datum Technologies Group Full time

About the Role:

At Datum Technologies Group, we are seeking a highly skilled and experienced Infrastructure Support Specialist to join our team. This is a long-term contract opportunity in Atlanta, GA.

About You:

  • A strong communicator with excellent teamwork and collaboration skills
  • A problem-solving expert with experience in IT support

Your Responsibilities:

  • Implement and maintain desktop devices, applications, peripherals, telephone systems, network devices, and airline-specific equipment
  • Provide operational support for IMAC requests across office environments, reservation centers, and airport locations
  • Deliver on-site service and customer support during field visits or dispatches
  • Diagnose technical issues, identify solutions, and resolve software, setup, and hardware problems
  • Generate detailed service reports and document troubleshooting processes
  • Collect and analyze performance data to identify areas for improvement and provide technical assistance
  • Maintain accurate documentation for complex technical solutions and workarounds
  • Build and maintain positive relationships with customers through exceptional service
  • Coordinate troubleshooting efforts for field engineers, technicians, and customers to resolve issues effectively
  • Ensure workflow is tied to schedule and deliver timely resolutions
  • Able to use a ladder and work in various field environments

PREFERRED SKILLS:

  • Experience with telephone systems and phone support

About the Salary:

The estimated annual salary for this role is around $85,000 - $110,000, depending on experience.



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