Network Infrastructure Specialist
5 days ago
Job Overview
We are seeking a skilled Network Infrastructure Specialist to join our team at Murtech Staffing & Solutions. As a Network Infrastructure Specialist, you will be responsible for providing top-notch support and maintenance services for our clients' complex network systems.
About the Role
- Provide on-site and remote troubleshooting and resolving of technical issues on enterprise-level servers and networking equipment
- Lead preventive maintenance actions to ensure optimal system performance and drive customer satisfaction through exceptional service excellence
- Ensure prompt escalation and resolution of critical issues, working collaboratively with cross-functional teams to deliver timely solutions
- Develop and maintain in-depth knowledge of enterprise solution products, including Supermicro servers and other leading-edge technologies
- Collaborate with Technical Account Managers, Service Managers, and Product Managers to design and implement tailored service programs that meet client needs
- Contribute valuable insights and training materials to enhance team performance and product expertise
- Participate in problem-solving activities at our facility, conducting tests and simulations to identify root causes and develop effective resolutions
- Travel to client sites to provide hands-on training and support, ensuring seamless technology integration and adoption
- Train and mentor junior engineers, promoting knowledge sharing and skill development within the team
- Balancing autonomy and collaboration, work effectively under the guidance of Technical Account Managers while taking ownership of designated customer bases
- Demonstrate adaptability, flexibility, and self-motivation in fast-paced environments, defusing challenging situations with professionalism and poise
- Effectively manage time, prioritize tasks, and make informed decisions to optimize efficiency, effectiveness, and daily service expectations
- IDentify and resolve technical issues by clarifying problems, researching solutions, and implementing effective fixes
- Maintain accurate records and produce meaningful reports and metrics to inform business decisions and drive continuous improvement
- Ability to lift 35-lbs is required for this position
Qualifications and Requirements
- Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent work experience preferred
- A minimum of 3 years' experience in field support servicing complex X86 systems and parts is highly desirable
- Will consider an associate degree in electrical technology, electronics, or equivalent military experience
- Work experience in large enterprises or certification in Windows and Linux environments is a plus
- Strong break/fix experience and on-site customer service skills are essential
- Hands-on experience with servers from leading manufacturers like Supermicro, EMC, DELL, and HP
- Solid hardware system diagnostics skills, along with a good understanding of BIOS, drivers, and application loads that can cause system issues
- Excellent technical communication skills to lead investigations with diverse engineering disciplines
- Strong written and verbal communication skills, project management skills, and solid time management skills
- Ability to participate in multiple concurrent projects in a rapidly changing environment, adapting to new and evolving technologies
- Fully proficient in English (read/write/speak) is required for this role
- Familiarity with Linux is a plus
What We Offer
As a Network Infrastructure Specialist at Murtech Staffing & Solutions, you will enjoy a competitive salary of $$65,000 - $85,000 per year, commensurate with experience, plus additional benefits and opportunities for growth and professional development. Apply now to join our dynamic team and embark on a rewarding career journey.
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