IT Infrastructure Support Specialist

3 weeks ago


Atlanta, Georgia, United States Hemmersbach GmbH & Co. KG Full time

At Hemmersbach GmbH & Co. KG, we are seeking an IT Onsite Technician to join our team. As a key member of our organization, you will be responsible for providing top-notch technical support to our clients across 190 countries.

We offer a competitive salary in the range of $60,000 - $80,000 per year, depending on experience and location.

About the Job

We are looking for a skilled IT Onsite Technician to assist users before and after the Windows 10 migration process takes place. The successful candidate will have hands-on experience with troubleshooting hardware, software, and operating system issues, as well as installing, troubleshooting, and fixing desktop, printer, laptop, and other computer peripheral hardware problems.

The ideal candidate will also possess good written and oral communication skills, with the ability to work effectively with clients and management.

Key Responsibilities

  • Assist users before and after the Windows 10 migration process
  • Perform migrations and/or software pushes using SCCM
  • Provide technical support to end-users on a floor-by-floor basis
  • Align with the process used for migrating devices to Modern Workplace
  • Help users with pre-requisites of the rollout and Azure Workplace deployment
  • Migrate devices with user assistance
  • Escalate issues to the related Project Manager when necessary
  • Track incidents and problem management according to the aligned process
  • Support and document escalations

About Us

Hemmersbach provides IT infrastructure services exclusively for leading companies in the IT industry. We operate in over 190 countries through our 50 own subsidiaries. Our company has a strong social purpose, dedicating 20% of our profits to our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family initiatives.

Your Benefits

  • Buddy program for new employees
  • Internal career development opportunities
  • International job openings
  • Comprehensive onboarding program


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