Bar Operations Manager

2 days ago


Alpine, California, United States Viejas Casino Full time
Bar Operations Manager

The Bar Operations Manager is a key member of our team, responsible for overseeing the day-to-day operations of our bars and ensuring that our guests receive exceptional service.

Job Summary

The Bar Operations Manager will be responsible for managing and coordinating the activities of team members, establishing and implementing operational goals and objectives, and ensuring compliance with policies and procedures.

Key Responsibilities
  • Provides hands-on training to staff on expectations and responsibilities of their positions
  • Provides leadership coaching and development for Bar team members
  • Plans, directs, and coordinates the operations of all bars on assigned shifts, ensuring timely, friendly, and courteous service to guests
  • Evaluates and monitors cash and casino floor service to ensure optimum performance and continual improvement in key areas
  • Steps in and assists with front-line duties when necessary
  • Maintains adequate scheduling of staff to meet and/or exceed departmental and company service requirements
  • Actively engages in recruitment, selection, and retention of staff
  • Participates in workforce planning efforts
  • Implements and monitors consistent and direct performance measurements, feedback, and staff training and development
  • Ensures compliance with state liquor regulations and maintains knowledge of liquor brands, beers, and non-alcoholic selections
  • Establishes par levels for supplies, liquor, beer, wine, and equipment, and completes requisitions to replenish shortages
  • Ensures the safekeeping of gaming revenues, Casino funds, and company assets
  • Reviews sales and beverage costs for previous day and manages, organizes, and completes assigned projects
  • Prepares and distributes reports as directed by management to various departments
  • Efficiently and effectively performs administrative functions of the position
  • Completes all required and necessary documentation with complete and accurate information in a timely manner
Leadership
  • Is a role model of the Viejas's service culture
  • Leads by example and creates strong morale and engagement in the team
  • Communicates company and departmental goals and fosters open communication across the department
  • Fosters a culture of accountability, providing regular feedback to team members
  • Manages conflict effectively and listens and assesses situations
Interaction
  • Frequently interacts with subordinate supervisors, guests, and/or functional peer managers
  • Often must lead a cooperative effort among members of a project team
Supervision
  • Provides team members with schedules, work assignments, directions, and accountability for results
  • Responsible for interviews, hires, and trains new team members
Requirements

Knowledge and Skills
  • Excellent money handling skills, including previous cash and chip handling experience
  • Excellent verbal, written, and interpersonal communication skills
  • Detail-oriented, organized, self-motivated, and values teamwork
  • Knowledge of computer systems, including Microsoft Outlook, Word, and Excel
  • Knowledge of sales techniques and best practices
  • Demonstrated knowledge and ability to operate iPods, iPads, and Android tablets, or other mobile devices
  • Ability to multitask and adjust to change
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Ability to work in a fast-paced, deadline-oriented environment
  • Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays
Education/Certification
  • Associate's degree in related field preferred
  • Bachelor's degree in related field preferred
Experience
  • 5 to 7 years of related experience and/or training or the equivalent combination of education and experience
  • Management/leadership experience required


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