Incident Response Specialist
3 weeks ago
Job Title: Incident Manager
Job Type: Contract
Location: Westlake, TX
Job Description:
We are seeking a highly skilled Incident Manager to join our team at Pyramid Consulting, Inc. As an Incident Manager, you will be responsible for managing and monitoring dashboards, including Observability and Service Now. You will also be expected to understand the fundamentals of Cloud, specifically Azure and AWS, as well as Linux/Unix.
Key Responsibilities:
- Manage and monitor dashboards to ensure timely incident response and resolution.
- Develop and maintain a deep understanding of Cloud technologies, including Azure and AWS.
- Collaborate with cross-functional teams to identify and implement process improvements.
- Provide excellent written and verbal communication skills to effectively communicate with technical and non-technical stakeholders.
- Analyze data to identify trends and areas for improvement.
- Develop and maintain a calm and composed demeanor in high-pressure situations.
- Prioritize and manage tasks and time efficiently to meet deadlines.
- Identify opportunities for process improvements and implement changes as needed.
- Contribute to a positive and collaborative team environment.
Requirements:
- 3-5 years of experience in major incident management.
- Excellent written and verbal communication skills in English.
- Ability to communicate technical information to non-technical stakeholders.
- Experience with data analysis and trending.
- Ability to quickly understand complex technical systems.
- Diligent and able to follow processes and procedures.
- Ability to adapt to changes in processes and services.
- Ability to maintain a calm demeanor in stressful situations.
About Us:
Pyramid Consulting, Inc. is a leading provider of consulting services to the financial services industry. We are committed to providing equal employment opportunities to all employees and applicants for employment, and we prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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