Nurse Navigation Quality Assurance Specialist
2 weeks ago
At Global Medical Response, we are seeking a highly skilled Nurse Navigation Quality Assurance Specialist to join our team. As a key member of our quality assurance team, you will play a critical role in ensuring that our patient interactions meet the highest standards of quality and excellence.
Job SummaryThe Nurse Navigation Quality Assurance Specialist will be responsible for monitoring patient and provider interactions to ensure that services are in line with our organizational objectives. This includes optimizing quality assurance processes to increase nurse navigators' efficiency through behavior modification, enhanced quality service to patients and customers, and improved clinical and operational outcomes.
Key Responsibilities- Perform quality checks by scoring call recordings and listening to live calls to offer immediate feedback.
- Ensure that patient interactions meet quality standards by establishing and maintaining quality control systems and processes.
- Identify and resolve quality issues in department processes and work with team leaders on strategies to improve them.
- Monitor and resolve customer feedback and complaints in a timely manner.
- Participate as an internal consultant to the Quality Assurance Manager on issues including clinical metrics, staff performance, and trends affecting customers.
- Work in tandem with the Nurse Navigation Clinical leadership to measure, evaluate, and adjust clinical protocols for ongoing quality improvement.
- Assist in the continuous review and improvement of evaluation programs.
- Participate in quality calibration sessions.
- Facilitate coaching of staff for improvement opportunities.
- Recognize when coaching attempts are not successful and need to move to counseling.
- Work with the Quality Assurance Manager to develop processes to monitor clinical adoption of internal and external protocols and standards.
- Interpret data to provide formal reporting of outcomes, recommendations, and solutions, utilizing evidence-based criteria.
- Assist in developing annual quality performance plans to include all lines of departmental business, patient safety measures, transportation measures, and patient satisfaction.
- Assist clinical and operational leaders in accreditation processes and maintain documentation of all standards for compliance.
- Participate in regularly scheduled internal and external Quality Committee meetings.
- Together with Clinical and Operational leaders, perform workflow analysis, provide consulting on workflow changes that need to occur with the implementation of new functionality solutions, and validate post-go-live to resolve gaps or outstanding issues.
- Process, investigate, and resolve complaints and grievances received by clients, patients, and providers. Produce resolution reports to applicable internal and external stakeholders.
- Participate in interviewing and hiring new staff members as needed.
- Participate in call taking as needed.
- Adhere to all company policies and procedures.
- Perform other duties as assigned.
- Active Licensed Practical Nurse (LPN), Licensed Vocational Nurse (LVN), or Registered Nurse (RN) is required. Must have the ability to obtain compact and non-compact nursing licenses across the United States.
- 2-4 years of demonstrated clinical quality/consulting experience in acute/non-acute settings preferred.
At Global Medical Response, we are committed to delivering compassionate, quality medical care to our patients. Our team of dedicated professionals is passionate about providing exceptional care and making a difference in the lives of those we serve. If you share our commitment to excellence and are passionate about delivering high-quality patient care, we encourage you to apply for this exciting opportunity.
-
Nurse Navigation Quality Assurance Specialist
2 weeks ago
The Colony, Texas, United States Global Medical Response Full timeJob SummaryThe Nurse Navigation Quality Assurance Supervisor plays a critical role in ensuring the highest level of quality care is delivered to patients and customers. This position is responsible for monitoring patient and provider interactions to ensure services align with organizational objectives.Key ResponsibilitiesPerform quality checks by scoring...
-
Nurse Navigation Quality Assurance Manager
2 weeks ago
The Colony, Texas, United States Global Medical Response Full timeJob Title: Nurse Navigation Quality Assurance ManagerGlobal Medical Response is seeking a highly skilled Nurse Navigation Quality Assurance Manager to join our team. As a key member of our organization, you will be responsible for developing and implementing quality improvement initiatives to ensure the delivery of high-quality patient care.Key...
-
Nurse Navigation Quality Assurance Manager
2 weeks ago
The Colony, Texas, United States Global Medical Response Full timeJob SummaryThe Quality Assurance Manager will develop, implement, and oversee quality improvement initiatives to ensure delivery of high-quality patient care, optimal patient navigation, and nurse navigation clinical productivity and continuity of care.Key ResponsibilitiesDevelop a conceptual framework for quality measurement and improvement activities...
-
Nurse Navigation Program Director
4 weeks ago
The Colony, Texas, United States Global Medical Response Full timeJob SummaryThe Nurse Navigation Manager is responsible for the daily management of the 24/7/365 center so that all client and internal performance requirements are met. The Manager oversees the operation of the Nurse Navigation program and staff locally as well as remote staff located throughout the United States.Key ResponsibilitiesTelephony & Recording...
-
Quality Assurance Specialist
3 weeks ago
Texas, United States Systems Integration Solutions Full timeJob Title: Quality Assurance SpecialistLocation: Remote (hybrid 3 days onsite)Experience: 12+ monthsSkill Sets:Niche Skill Experience:Preference: Selenium WebDriver (2-5 years required)Database Technologies: (2-5 years required)Advanced Java: (2-5 years required)API Testing Automation: (2-5 years required)QA Automation: (2-5 years required)About the Role:As...
-
Quality Assurance Specialist
7 days ago
Texas, United States Evestra, Inc. Full timeJob Title: Quality Assurance SpecialistEvestra, Inc. is a leading biopharmaceutical company dedicated to developing and commercializing innovative women's healthcare products. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality and compliance of our products.Key Responsibilities:Perform and document GLP, cGMP, and...
-
Nurse Navigation Training Manager
2 weeks ago
The Colony, Texas, United States Global Medical Response Full timeJob Title: Nurse Navigation Training ManagerGlobal Medical Response is seeking a highly skilled Nurse Navigation Training Manager to join our team. As a key member of our organization, you will be responsible for developing and implementing training programs to improve employee skills, performance, and productivity.Job SummaryThe Nurse Navigation Training...
-
Nurse Navigation Training Program Manager
2 weeks ago
The Colony, Texas, United States Global Medical Response Full timeNurse Navigation Training SupervisorJob Summary:The Training Supervisor plays a critical role in creating, delivering, and managing new hire and ongoing team education for the Nurse Navigation team. This position is responsible for training activities, including performance reviews of nurse telephonic assessments, care, and navigation skills. The Training...
-
Quality Assurance Specialist
3 weeks ago
Texas, United States Lockheed Martin Full timeJob SummaryLockheed Martin is seeking a Quality Assurance Specialist to join our team in Grand Prairie, TX. As a Quality Assurance Specialist, you will be responsible for developing and implementing quality standards, methods, and procedures for the inspection of manufactured mechanical products.Key ResponsibilitiesReview documentation related to internal...
-
Quality Assurance Specialist
3 weeks ago
Texas, United States FUJIFILM Diosynth Biotechnologies Full timeJob SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our team at FUJIFILM Diosynth Biotechnologies. As a key member of our Quality Assurance department, you will play a critical role in ensuring the quality and compliance of our products.Key ResponsibilitiesAssist in the review and approval of documentation, including Standard...
-
Quality Assurance Specialist
4 weeks ago
Key Colony Beach, Florida, United States Matrix Ventures Full timeAbout Matrix VenturesWe are a dynamic and innovative company that strives to be the world's leading technology-driven fashion platform in the premium sector. Our vision is to be among the top 100 global leading brands, and we are committed to achieving this goal through our knowledge, skills, and experiences.Our TeamWe are a diverse team of professionals who...
-
Quality Assurance Specialist
2 weeks ago
Austin, Texas, United States Greater Texas Credit Union Full timeGreater Texas Credit Union is seeking a Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring the accuracy and compliance of consumer loan documents. Your duties will include preparing and processing loan documents, providing information and delivering top-tier service to internal staff,...
-
Quality Assurance Specialist
3 weeks ago
Texas, United States Bureau Veritas Group Full timeJob SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our team at Bureau Veritas Group. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of drilling and completions tools, equipment, and services.Key ResponsibilitiesMonitor and enforce quality standards on drilling, completions, handling, and...
-
Nurse Navigation Training Manager
2 weeks ago
The Colony, Texas, United States Global Medical Response Full timeJob SummaryThe Training Manager is responsible for developing and implementing training programs to enhance employee skills, performance, and productivity. This role will assess and manage new hire and ongoing continuing education for the Nurse Navigation program.Key ResponsibilitiesDevelop and execute training curriculums and programs to improve employee...
-
Manual Quality Assurance Specialist
4 weeks ago
Texas, United States HCLTech Full timeAbout HCLTech:HCLTech is a global technology company, home to 221,000+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services,...
-
Manual Quality Assurance Specialist
4 weeks ago
Texas, United States HCLTech Full timeAbout HCLTech:HCLTech is a global technology company, home to 221,000+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services,...
-
Manual Quality Assurance Specialist
3 weeks ago
Texas, United States HCLTech Full timeAbout HCLTech:HCLTech is a global technology company, home to 221,000+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services,...
-
Quality Assurance Specialist
3 weeks ago
Texas, United States Lockheed Martin Full timeJob SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our team at Lockheed Martin Aeronautics in Fort Worth, Texas. As a key member of our Quality & Mission Success organization, you will be responsible for ensuring the quality of supply chain sourced products and services.Key ResponsibilitiesDevelop and implement quality management...
-
Software Quality Assurance Specialist
4 weeks ago
Texas, United States NextGenPros Inc Full timeJob Summary:We are seeking a highly skilled Software Quality Assurance Specialist to join our team at NextGenPros Inc. As a key member of our quality assurance team, you will be responsible for ensuring the highest quality of our software products.Key Responsibilities:Test Planning and Execution: Develop and execute test plans to ensure thorough testing of...
-
Quality Assurance Specialist
3 weeks ago
Texas, United States Lockheed Martin Full timeJob SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our team at Lockheed Martin Aeronautics in Fort Worth, Texas. As a key member of our Quality & Mission Success organization, you will be responsible for ensuring the quality of our supply chain sourced products and services.Key ResponsibilitiesDevelop and implement quality...
