IT Support Specialist

3 weeks ago


Ashburn, Virginia, United States AEG Full time
Job Description
We are looking for a dedicated technology professional to fill the role of IT Support Specialist at AEG. As a member of our Technology Staff, you will be responsible for providing technical support and training to Washington Commanders staff. The ideal candidate should have experience in troubleshooting hardware, software, and network-related issues. Additionally, they should maintain technical proficiency on all Commanders' end-user computing platforms, including Windows 10/11, Mac OS, Microsoft Office, and other internal applications.

This role involves configuring, deploying, and supporting laptop, desktop, and mobile devices, as well as utilizing ticketing systems to track and resolve technical support requests efficiently. You will also work closely with other IT professionals to escalate and resolve complex issues and contribute to the growth of the knowledge base.

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