Financial Assistance Coordinator

1 week ago


Boston, Massachusetts, United States Metro Housing|Boston Full time
Job Summary

The Financial Assistance Administrator will work in the Financial Assistance Department, a homelessness prevention program funded by the Massachusetts Department of Housing and Community Development (DHCD). The primary responsibility of this role is to process applications for assistance with rent arrears, utility arrears, and/or moving costs. This involves telephone outreach and email outreach to applicants to understand the up-to-date regulations and make eligibility determinations for each case. The ideal candidate will have excellent follow-up, communication, and organizational skills, as well as the ability to determine an appropriate course of action. A dedication to assisting individuals and families in crisis is required to meet the mission of Metro Housing | Boston and our stakeholders.

Key Responsibilities

Provide resources to address clients' needs, including housing applications, negotiation and mediation with property owners and utility companies, fuel assistance, and shelter information.
Complete and maintain client application files by reviewing submitted applications for assistance; collecting additional required documentation from clients, property owners, and advocates; and maintaining a steady rolling caseload of program participants.
Accept referrals for financial assistance and/or housing counseling from advocates from external partner organizations and internal Metro Housing | Boston staff, and keep those parties updated via email or phone regarding work with their clients.
Track all interactions with clients and/or their files by entering outcomes from phone and in-person interactions into appropriate data collection tools, including the Case Management System and other software platforms as required by our funder or that of the organization.
Manage rolling caseloads assigned weekly with great self-initiative and oversight to meet quotas.

Requirements

High School diploma with 2 years' experience or Bachelor Degree preferred.
Experience in application processing, program eligibility determinations, case management or intake and assessment preferred.
Experience with crisis intervention regarding issues such as homelessness and affordable housing access preferred or similar relatable experience in serving populations to provide assistance, such as a medical, non-profit organization, government organization, or insurance background.
Willingness to work as part of a team to promote the goals of the program and agency.
Sensitivity to the needs of the homeless, low-income, and diverse populations.
Ability to work in a very busy, diverse team setting.
Excellent time management, organizational, communication, computer literacy and professional writing skills.
Must be proficient in Microsoft Office programs such as SharePoint, Excel, Outlook, Teams, Word, etc.

Preferred Qualifications

Candidates with multilingual skills (verbal and written). Indicate language fluency on application.

About Metro Housing | Boston

Metro Housing | Boston is a leading nonprofit dedicated to connecting the residents of Greater Boston with safe, decent homes they can afford. We empower families and individuals to move along the continuum from homelessness to housing stability. Serving more than 25,000 households annually, we work seamlessly to bridge the gaps among government, nonprofits, and corporations to continually increase our impact. With more than 30 years' experience piloting and implementing housing programs, we have solidified our position as an industry-leading expert on navigating the affordable housing field.
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