Customer Service Representative
1 day ago
Emser Tile is seeking a Customer Support professional to join our team in Sacramento, CA. This full-time position offers a competitive salary of $45,000 - $55,000 per year.
About the RoleWe are looking for a highly motivated and detail-oriented individual to assist in the day-to-day functioning of our branch. The ideal candidate will have excellent communication skills, be able to work independently, and possess a strong ability to multitask.
Key Responsibilities- Assist customers warmly and efficiently with their queries and concerns.
- Provide support to contractors and vendors as needed.
- Answer phone calls promptly and direct customers to the appropriate team member.
- Use telephones to reach out to customers and verify order and account information.
- Resolve customer complaints via phone, email, mail, or social media.
- Minimum 2 years of experience providing operations, sales, and customer service support in a sales, retail, or distribution environment.
- High school diploma, general education degree, or equivalent.
- Ability to maintain a professional work environment at all times.
- Excellent interpersonal communication skills.
We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off. Emser Tile is an equal opportunity employer and prohibits discrimination and harassment of any kind.
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