Customer Service Delivery Representative
3 days ago
We're seeking Customer Advocates to join our dynamic team, bringing extensive customer-facing experience and a passion for delivering exceptional experiences. As a key member of our Market Operations team, you'll play a crucial role in representing our brand and values.
Compensation: $22/hour, with opportunities to increase by 50 cents every 3 months based on performance.
About the Role:
- You will be responsible for delivering vehicles to customers' doors using our custom car haulers, receiving ample training without requiring a commercial license.
- Loading/unloading vehicles onto the hauler and inspecting it regularly to ensure safe transportation.
- Completing customer paperwork and documenting thorough notes in our customer tracking system.
- Maintaining a clean driving record and adhering to Carvana's CMV Driver Qualification policy.
Requirements:
- At least 2 years of customer-facing experience.
- Able to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers.
- Ability to walk/stand and sustain physical activity for extended periods (8+ hours).
- Must be able to read, write, speak, and understand English.
- High school diploma or equivalent required.
Benefits and Perks:
- Competitive benefits package including medical, dental, vision, and matching 401(k) plans.
- Opportunities for professional growth and development within the company.
- Student loan payments and discounts on vehicles available.
- Pet benefits and other perks.
About Carvana:
We're a disruptor in the auto industry, dedicated to changing the way people search, purchase, trade-in, finance, and receive Carvana-certified vehicles. Our goal is to put the consumer back in control of the buying process.
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